NATHALIE M. ROMAN
Somerville,United States
Summary
Motivated and passionate, has a broad range of interests with a constant desire to learn and improve. Works exceptionally within a variety of work environments, both independently and within a team.
Overview
2
2
years of professional experience
Work History
Physician Practice Coordinator
Tufts Medical Center
05.2023 - Current
- Responsible for checking out patients from their appointments, and scheduling follow ups
- Covering check in as necessary; greeting patients and visitors, serving as the liaison between patients and providers
- Schedule, reschedule, and cancel appointments in Primary Care and other specialty departments as necessary
- Demonstrate a high level of regard for patient privacy, care, and overall experience; screen patient questions and refer them to appropriate providers and departments
- Other responsibilities include but are not limited to: insurance authorization, entering referrals and prescription refills for provider signature.
Host/Hostess
Ramsay's Kitchen Boston
10.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Executive Assistant/Paralegal
J. W. Carney, Jr. & Associates
08.2022 - 04.2023
- Responsible for answering and directing phone calls as needed, greeting clients and other visitors, and maintaining entire office at a reputable criminal defense law firm
- Responsible for filing case documents with federal and municipal courts, as well as all incoming and outgoing mail
- Responsible for invoicing existing clients on a monthly basis, and collecting/processing payment
- Assisted clients with case updates and other personal needs as they arose.
- Experience in facilitating and participating in mock trials.
Receptionist/Legal Assistant
Swartz & Swartz P.C.
06.2021 - 08.2022
- Responsible for answering and directing phone calls as needed, greeting clients and other visitors, and maintaining conference rooms at a reputable personal injury law firm
- Requesting patient medical records, police reports, etc
- And prepared them for court
- Initiated telecommunications; organizing client conferences and attorney meetings and other special functions
- Aided in other Legal Assistant work as needed, such as answering interrogatories, jury selection, etc
- Intakes with potential clients, partake in evaluation of medical records and other documents
Shift Leader/Scooper
Ben & Jerry's
12.2021 - 10.2022
- Successfully managed team at a fast paced food service environment; delegating tasks to team members, training new hires
- Responsible for cash handling, opening and closing the store, and reporting issues to the manager
- Ensured satisfactory customer experience through detailed product knowledge.
Education
Bachelor of Science - Government - Law and Public Policy
Suffolk University
05.2020
Skills
- Secretarial Proficiency: copying, scanning, organization, transcribing
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)
- Proficient in Zoom
- Intermediate understanding of Spanish
- Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail, etc)
- Proficiency in Adobe Acrobat
- Proficiency in EPIC Systems
- Proficiency in LawPay
- Intermediate in Quickbooks
Timeline
Host/Hostess
Ramsay's Kitchen Boston
10.2023 - Current
Physician Practice Coordinator
Tufts Medical Center
05.2023 - Current
Executive Assistant/Paralegal
J. W. Carney, Jr. & Associates
08.2022 - 04.2023
Shift Leader/Scooper
Ben & Jerry's
12.2021 - 10.2022
Receptionist/Legal Assistant
Swartz & Swartz P.C.
06.2021 - 08.2022
Bachelor of Science - Government - Law and Public Policy
Suffolk University
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