Nathallie I Osorio
Bartender
423 Rogers Av ,NY
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Representative experienced working in a fast-paced environment and skilled at balancing customer needs and company demands. Solid team player that offers a positive and cooperative attitude. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Professional work ethic, multitasking capability.
Overview
12
12
years of professional experience
Work History
Bartender
ABC COCINA
Manhattan, NY
03.2017 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Operated efficiently in high-volume setting to prepare and serve more than 80 drinks per hour.
- Managed cash and bar revenue during special promotions or sporting events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Server
ABC COCINA
Manhattan, NY
03.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Bartender
La Uruguaya Restaurant
Queens, NY
02.2020 - 03.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier
Packard Cafe
Queens, NY
04.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY06.2024
Associate of Science - Math And Science
LaGuardia Community College of The City University of New York
Long Island City, NY08.2021
Bartender Course
Bartender School
Kew Gardens, NY04.2019
CLIP English Language Program
LaGuardia Community College of The City University of New York
Long Island City, NY05.2015
High School Diploma -
Jorge Gaitan Cortes
Bogota, Colombia11.2012
Accounting Technician
SENA
Bogota, Colombia06.2012
Skills
- Cash Handling and Management
- Handling Difficult Customers
- Monitoring Alcohol Consumption
- Patron Rapport
- Outstanding Customer Service
- Professional Service Standards
- Hospitality and Guest Service
- High-Volume Environments
- Fluent in Spanish and English
- Guest Interaction
- Energetic and Outgoing
- Serving and Bussing
Languages
Spanish
Native or Bilingual
Timeline
Bartender
La Uruguaya Restaurant
02.2020 - 03.2021
Bartender
ABC COCINA
03.2017 - Current
Server
ABC COCINA
03.2017 - Current
Cashier
Packard Cafe
04.2016 - 01.2017
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Associate of Science - Math And Science
LaGuardia Community College of The City University of New York
Bartender Course
Bartender School
CLIP English Language Program
LaGuardia Community College of The City University of New York
High School Diploma -
Jorge Gaitan Cortes
Accounting Technician
SENA
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