Nathaly Dugan
Ridgewood,NY
Summary
Determined and reliable Hospitality Professional with strong leadership and team management abilities. I am focused on delivering unparalleled support to staff and customers. My 10 year experience in customer service has shaped me to promote customer satisfaction and loyalty. I believe communication withing team members is key to direct efficient and successful operations.
Overview
9
9
years of professional experience
Work History
Assistant Front Office Manager
Arlo Hotels
05.2022 - Current
- Assist managing and supervising Front Office team, including associates, bellmen, security, and concierge to ensure a smooth flow of operations. Acting Front Office Manager when FOM is not present for extended period.
- Help creating schedules for associates to present to the Front Office Manager for approval.
- Inventory count to keep track of retail items and restock Front Office retail station.
- Ordering to ensure office supplies, and additional guests amenities are available at all times to ensure positive operation procedures.
- Encourage and mentored employees to boost performance and remove process inefficiencies.
- Trained new employees to improve understanding of job responsibilities.
- Develop SOPs to establish accurate and organized Front Office operation procedures.
- Coordinate with Sales, Accounting, Housekeeping, and Engineering to meet company's expectations, and maintain established procedures.
- Review guests and staff feedback to make appropriate business adjustments to meet needs and address concerns.
Lobby Hostess
Arlo Hotels
05.2021 - 05.2022
- Processed guest arrivals, departures, and other administrative duties with attention to quality service sand courtesy.
- Restocking styled brand merchandise for sale promotion.
- Effectively communicate interdepartmentally to ensure the flow of the daily operations.
- Conducted pre-shift meetings and pass ons.
- Supervised and trained newly hired Front Desk Lobby Hosts.
- Under supervision performed as interim Assistant Front Office Manager during hiring process of management team.
Assistant Manager
Key Food Supermarket
04.2014 - 04.2021
- Supervised store opening and closing procedures, including counting cash drawers and bookkeeping tasks.
- Connect with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
- Organize store appearance through price changes and product stock arrangement.
- Conduct job applicant's training and lead employee performance evaluations with constructive feedback.
- Organize and update cashier's schedules to optimize coverage for expected store demands.
Education
Bachelor of Science - Hospitality Administration And Management
New York City College of Technology of The City University of New York
Brooklyn, NY12.2022
Skills
Bilingual - Proficient in English and Spanish
Problem Solving
Professional Demeanor
Highly organized and observant
Attention to detail
Timeline
Assistant Front Office Manager
Arlo Hotels
05.2022 - Current
Lobby Hostess
Arlo Hotels
05.2021 - 05.2022
Assistant Manager
Key Food Supermarket
04.2014 - 04.2021
Bachelor of Science - Hospitality Administration And Management
New York City College of Technology of The City University of New York
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