Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathaly  Marquez

Nathaly Marquez

Coral Gables

Summary

Dedicated customer service professional with strong cash handling and document control skills. Proven ability to resolve customer complaints and support a positive team environment.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Staff Member

Publix Supermarket
West Miami
03.2023 - Current
  • Assisted customers with inquiries and product locating, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Maintained stock levels and organized merchandise displays to optimize store layout and accessibility.
  • Resolved customer complaints promptly, fostering positive relationships and customer loyalty.
  • Managed daily financial transactions and reconciled store cash registers.
  • Mentored junior staff on accounting principles and best practices in store operations.
  • Contributed to a positive work environment by maintaining professionalism and fostering teamwork among colleagues.
  • Reduced accounting errors with diligent attention to detail and thorough data entry.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Education

Associate of Arts -

Miami Dade College
Miami, FL
12.2026

High School Diploma -

Coral Gables Senior High
Coral Gables
05.2025

Skills

  • Document control
  • Coordination
  • Customer service
  • Responsible and reliable
  • Time management skills
  • Cash handling
  • POS system operations

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Staff Member

Publix Supermarket
03.2023 - Current

Associate of Arts -

Miami Dade College

High School Diploma -

Coral Gables Senior High