Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Widelene Kenol

Boynton Beach,FL

Summary

Dynamic and results-oriented professional with a proven track record at Publix, excelling in customer service and team development. Mastered critical thinking and POS systems, enhancing customer satisfaction and loyalty through effective problem resolution and efficient transaction processing. Skilled in fostering positive customer relationships and mentoring staff, significantly contributing to the company's success.

Overview

4
4
years of professional experience

Work History

Customer Service Staff Member

Publix
09.2020 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Responded to customer requests for products, services, and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

AA -

Palm Beach State College
Lake Worth, FL

Diploma -

Boca Raton Community High School
Boca Raton, FL
05.2023

Skills

  • Customer Focus
  • Critical Thinking
  • Money handling abilities
  • Problem Resolution
  • Document Control
  • Multi-line phone talent
  • Recordkeeping strengths
  • POS systems expert
  • Follow-up skills
  • Minute Taking
  • Customer Service
  • Team Development

Languages

French
Full Professional

Timeline

Customer Service Staff Member

Publix
09.2020 - Current

AA -

Palm Beach State College

Diploma -

Boca Raton Community High School

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Widelene Kenol