NATHALY_ MARTE
Bronx,United States
Summary
Passionate customer service and beauty specialist with expertise in current beauty trends, makeup application, and skincare. Demonstrates exceptional ability to connect with clients, proactively address customer concerns, and foster a positive team environment. Empathetic and respectful in all interactions, ensuring a supportive atmosphere during makeup and skincare consultations.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Beauty Advisor
Saks Fifth Avenue
New York, NY
06.2026 - Current
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Increased sales revenue by executing upselling and cross-selling of beauty items aligned with client needs to support purchase satisfaction.
- Attended ongoing training sessions to support skill maintenance and stay current on new beauty industry innovations.
- Built comprehensive knowledge of beauty brands to support accurate product recommendations based on customer requirements and preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by cultivating customer trust via attentive listening and empathetic support for customer concerns.
- Performed cash and card transactions to complete customer purchases.
Beauty Advisor
Ulta Beauty Inc.
New York, New York
09.2022 - 02.2026
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located products based on customer desires, product knowledge and client preferences
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Upsold additional beauty items when appropriate to increase sales revenue
- Showed customers how to apply makeup and other products to achieve desired looks
- Identified needs of customers promptly and efficiently
- Engaged in continuous movement for 6 hours per shift, including bending, twisting, squatting, reaching, and flexing to assist customers and handle merchandise
Beauty Advisor (Temp)
Lancôme At Macy's
Herald Square
06.2023 - 11.2023
- Provided customers with beauty consultations and product recommendations to meet their needs
- Demonstrated knowledge of beauty product and kept up with product changes
- Assisted customers in the selection of beauty products to purchase
- Maintained an organized and inviting environment in the beauty department
- Managed multiple tasks efficiently in a fast-paced retail environment
- Utilized hands frequently for grasping, fine manipulation, pushing, and pulling objects.
- Maintained flexibility to work evenings and weekends as required
Education
Certificate Of Completion -
The Makeup Academy
New York, NY 1001801-2022
High School Diploma -
Discovery High School
Bronx, NY 1046801-2018
Skills
- Makeup application techniques
- Beauty Trends Knowledge
- Product Knowledge Recommended
- Beauty Skincare Expertise
- Client relationship building
- Customer Service Excellence
- Upselling Techniques
- Sales Achievements
- Attention to detail
- Problem solving
- Teamwork
Certification
Makeup Artisty
LANGUAGES
Spanish
Timeline
Beauty Advisor
Saks Fifth Avenue
06.2026 - Current
Beauty Advisor (Temp)
Lancôme At Macy's
06.2023 - 11.2023
Beauty Advisor
Ulta Beauty Inc.
09.2022 - 02.2026
Certificate Of Completion -
The Makeup Academy
High School Diploma -
Discovery High School