Nathaly Ozuna
MISSION
Summary
Adaptable professional with a strong background in customer service and cashier operations. Known for patience and composure, consistently ensuring customer satisfaction and promoting a welcoming environment.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Cashier
Dave & Buster's
2700 W Expy 83 Ste 100 Mcallen Tx
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Collaborated with team members to ensure seamless service during peak hours.
- Monitored inventory levels at the cashier stations, ensuring availability of essential supplies.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Health Sciences
The University of Texas Rio Grande Valley
Edinburg, TX05-2030
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Refund handling
- Merchandise restocking
- Cleaning and sanitizing
- Inventory stocking
Certification
- CPCT/A (Certified Patient Care Technician/Assistant)
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Photography
- Volunteering
Timeline
Customer Service Cashier
Dave & Buster's
05.2025 - Current
Bachelor of Science - Health Sciences
The University of Texas Rio Grande Valley