Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nathaly Robles Mancia

Summary

Information Science student at the University of Maryland with experience in customer service, administrative support and client relations. Strong communication, organizational and problem solving skills with the ability to manage records, assist customers and work effectively in fast paced environments. Bilingual in Spanish and English.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Simmerer Insurance
Laurel, Maryland
09.2023 - Current
  • Assisted clients with insurance inquiries and policy information.
  • Educated customers on coverage options and policy details.
  • Resolved customer complaints with empathy and effective communication.
  • Updated client records in the management system accurately.
  • Answered customer inquiries and provided accurate information regarding products and services.

Receptionist

DARCARS Nissan College Park
College Park, Maryland
09.2022 - 05.2023
  • Maintained organized reception area, ensuring a welcoming atmosphere for visitors.
  • Greeted and assisted customers in a fast-paced automotive dealership environment.
  • Managed incoming calls and directed inquiries to appropriate staff members.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Collaborated with team members to streamline front desk operations.

Education

Bachelor of Science - Information Science

University of Maryland, College Park
College Park, MD
05-2027

Associate of Arts - Business Administration

Howard Community College
Columbia, MD
05-2024

Skills

  • Customer service
  • Effective communication
  • Data entry
  • Issue resolution
  • Team collaboration

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Representative

Simmerer Insurance
09.2023 - Current

Receptionist

DARCARS Nissan College Park
09.2022 - 05.2023

Bachelor of Science - Information Science

University of Maryland, College Park

Associate of Arts - Business Administration

Howard Community College
Nathaly Robles Mancia