Nathaly Toscano
Homestead
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at The Tea Room at Cauley Square. Expert in cash handling and upselling techniques, enhancing guest satisfaction and driving sales. Proven ability to manage high-volume dining while maintaining order accuracy and cleanliness standards. Committed to delivering memorable dining experiences. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
The Tea Room at Cauley Square
Miami, FL
11.2020 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Coordinated food and beverage orders, ensuring timely delivery to tables.
- Trained new servers on menu offerings and service protocols.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to resolve order discrepancies efficiently.
- Managed cash register operations, processing payments accurately.
- Implemented upselling techniques, enhancing guest experiences and increasing sales.
- Handled guest inquiries and resolved complaints to maintain satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Food Service Worker
Palm Bakery
Florida City, FL
06.2019 - 12.2020
- Operated kitchen equipment to prepare and bake a variety of pastries and breads.
- Ensured cleanliness and sanitation standards were met in food preparation areas.
- Assisted in inventory management, tracking supplies, and restocking ingredients as needed.
- Trained new staff on food safety protocols and efficient service techniques.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Server
El Taco Loco
Homestead, FL
08.2020 - 11.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Homestead Senior High School
Homestead, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Table bussing
- Suggestive selling
- Allergy awareness
- Order management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Tea Room at Cauley Square
11.2020 - Current
Server
El Taco Loco
08.2020 - 11.2020
Food Service Worker
Palm Bakery
06.2019 - 12.2020
High School Diploma -
Homestead Senior High School