Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Alavarez

Aurora,CO

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

6
6
years of professional experience

Work History

Store Manager

Walgreen's Pharmacy
09.2020 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Emerging Store Manager

Walgreen's Pharmacy
04.2020 - 09.2020
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Shift Leader

Walgreen's Pharmacy
01.2019 - 04.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Technical Specialist

Target
06.2018 - 04.2020
  • Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
  • Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
  • Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
  • Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Education

Master of Science - Psychology

Metropolitan State University of Denver
Denver, CO
05.2028

Skills

  • Partnership Building
  • Personnel development
  • Customer Service Management
  • Loss Prevention
  • Talent Recruitment
  • Friendly and Positive
  • Store Merchandising
  • Advertising and marketing

Timeline

Store Manager

Walgreen's Pharmacy
09.2020 - Current

Emerging Store Manager

Walgreen's Pharmacy
04.2020 - 09.2020

Shift Leader

Walgreen's Pharmacy
01.2019 - 04.2020

Technical Specialist

Target
06.2018 - 04.2020

Master of Science - Psychology

Metropolitan State University of Denver

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Nathan Alavarez