NATHAN ILYA BERTUCCI-BISSONNETTE
Hopkinton
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
Work History
Store Manager
Sherwin-Williams Paint Store
Westborough, MA
10.2025 - Current
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service excellence and sales techniques to support District objectives.
- Implemented promotional strategies to increase sales and enhance customer engagement of multiple consumer subsections
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained compliance with safety and operational standards within the store environment.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Developed schedules for staff, optimizing coverage during peak hours for improved service efficiency.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Sherwin-Williams Paint Store
Franklin, MA
08.2025 - 10.2025
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Assisted in managing daily store operations to enhance customer service and sales performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Manager in Training
Sherwin-Williams
09.2024 - 08.2025
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Managed inventory levels through regular audits and effective stock replenishment strategies.
- Developed targeted marketing campaigns that effectively communicated the brand message and attracted new customers into the store.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
CAMPUS BUILDING MANAGER
MERRIMACK COLLEGE
North Andover, MA
01.2022 - 05.2024
- Managed campus services operations
- Open/Closed Buildings
- Rounds of Buildings to confirm Student and Faculty are properly using the spaces
- Remove non-authorize personnel
- Work with higher Administration to organize and set up events
- Hands on technology skills with A/V, Sound, and other equipment essential to the functionality of these events
- Developing connections with Higher ups and Students to provide a welcoming atmosphere for those who are in the events, and in the surrounding building area
ADMINISTRATIVE ASSISTANT
CHESTNUT HILL REALTY
Framingham, MA
05.2023 - 08.2023
- Increase the revenue of the property by managing prospective and current clients
- Communicates efficiently with management via phone call and email to schedule meetings and apartment tours
- Conducts apartment tours
- Works collaboratively with multiple departments to ensure invoicing, billing, operational maintenance and work orders are completed on time
- Performs proper documentation and organizes both paper and electronic documents
- Regularly emails tenants with newsletters and updates from property management to keep them fully informed
- Proficient in Microsoft Office applications Word, PowerPoint, Excel, Teams
Education
Bachelor of Business Administration -
MERRIMACK COLLEGE
North Andover, MA05-2024
Minor - Communications and Digital Media
MERRIMACK COLLEGE
North Andover, MA05-2024
Skills
- Adept at CRM, technology, phone/email communication, and Microsoft Office applications
- Skilled in creative writing, sales, leadership, and customer service
- Excellent organizational, critical thinking, and problem-solving skills
- CRM EXCEL Microsoft Office
- Microsoft Applications
- Writing Proficiency
Websites
Timeline
Store Manager
Sherwin-Williams Paint Store
10.2025 - Current
Assistant Store Manager
Sherwin-Williams Paint Store
08.2025 - 10.2025
Manager in Training
Sherwin-Williams
09.2024 - 08.2025
ADMINISTRATIVE ASSISTANT
CHESTNUT HILL REALTY
05.2023 - 08.2023
CAMPUS BUILDING MANAGER
MERRIMACK COLLEGE
01.2022 - 05.2024
Minor - Communications and Digital Media
MERRIMACK COLLEGE
Bachelor of Business Administration -
MERRIMACK COLLEGE