Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATHAN BUCARAM

LAS VEGAS ,NV

Summary

Dynamic sales professional with a proven track record at Ferguson HVAC, enhancing customer satisfaction and boosting sales through exceptional service and insightful product recommendations. Skilled in customer service and attention to detail, I excel in developing lasting client relationships and leveraging consultative sales techniques. Achieved significant revenue growth by prioritizing client needs and offering tailored solutions. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

10
10
years of professional experience

Work History

Inside Sales Representative

Ferguson HVAC
09.2021 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Grow and maintain 3 million account yearly
  • Managed friendly and professional customer interactions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.

HVAC R Counter Sales

American Refrigeration Supplies "ARS"
02.2019 - 08.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Managed approximately 50+incoming calls ,emails ,quotes daily
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions
  • Consulted with businesses to supply accurate product and service information.

Inside Counter Sales

Johnstone Supply
12.2014 - 02.2019
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Provided sales and customer service assistance to walk-in traffic
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Identified issues and developed solutions to improve quality control.
  • Managed high volumes of incoming calls while maintaining attention to detail at The counter during busy periods.
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Collaborated with team members to streamline processes and enhance overall efficiency.

Education

High School Diploma -

Mohave Accelerated High School
625 Marina Blvd
08.2006

Skills

  • Attention to Detail
  • Exceptional customer service
  • Cheerful and energetic
  • Team work
  • Dedicated
  • Great work Ethics
  • 10years experienced Hvacr combined
  • Relationship Development
  • Adept multi-tasker
  • Upselling and Cross Selling
  • Email and Phone Etiquette
  • Organized and Efficient
  • Driven
  • Issue Resolution
  • Data Entry
  • Rapport Building
  • Goal Setting
  • Analytical Thinking
  • Team Leadership

Languages

Vietnamese
Elementary
English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Inside Sales Representative

Ferguson HVAC
09.2021 - Current

HVAC R Counter Sales

American Refrigeration Supplies "ARS"
02.2019 - 08.2021

Inside Counter Sales

Johnstone Supply
12.2014 - 02.2019

High School Diploma -

Mohave Accelerated High School

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NATHAN BUCARAM