Nathan Case
North Vernon,IN
Summary
Business professional with 8+ years of experience in the automotive industry and numerous years in
both travel and food industry. Very detail- oriented individual with strong analytical skills.
Overview
7
7
years of professional experience
Work History
Customer Engagement Specialist
American Express
North Vernon, IN
01.2021 - Current
- Cultivate strong relationships with card members
- Upsell card products with benefits that fit card members needs
- Assist 80+ card members per day
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Administrative Assistant
Dapper Detailing
North Vernon, IN
11.2015 - Current
- Email between Management and clients
- Consult with staff of 5
- Supply order and schedule bookings
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Scheduled office meetings and client appointments for staff teams
Quality Assurance Desk Clerk
Walmart Distribution Center
Seymour, IN
03.2021 - 01.2022
- Perform 5 hours of data entry per night
- Adjust numbers of all freight in multi million dollar warehouse
- Coordinate with suppliers about any issues with freight.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Resolved problems, improved operations and provided exceptional service
Assistant Manager
Panda Express
Columbus, IN
01.2019 - 12.2020
- Carry out day to day operations of multi million dollar store averaging $10,000 days
- Recruit, train, and develop staff in manner that results in industry leading customer service
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Census Enumerator
United States Census Bureau
Seymour, IN
07.2020 - 10.2020
- Conducted over 80 questionnaires per day to collect data that will assist in school and hospital funding
- As well as electing congress officials.(Seasonal)
- Analyzed and evaluated data, identifying trends in recruitment process
Education
Bachelor's degree - Business Administration
Indiana University-Purdue University
12.2024
Associate's degree - Business Administration
Ivy Tech Community College
Columbus, IN12.2022
High School Diploma -
Jennings County High School
North Vernon, IN05.2017
Skills
- Communication skills (7 years)
- Microsoft Word (8 years)
- Excel (8 years)
- PowerPoint (8 years)
- Data entry (3 years)
- Accounting (1 year)
- Microsoft Office (8 years)
- Management (5 years)
- Supervising experience (5 years)
- Analysis skills (5 years)
- Phone etiquette (2 years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Quality Assurance Desk Clerk
Walmart Distribution Center
03.2021 - 01.2022
Customer Engagement Specialist
American Express
01.2021 - Current
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
Assistant Manager
Panda Express
01.2019 - 12.2020
Administrative Assistant
Dapper Detailing
11.2015 - Current
Bachelor's degree - Business Administration
Indiana University-Purdue University
Associate's degree - Business Administration
Ivy Tech Community College
High School Diploma -
Jennings County High School