Tara Smoot
Quitman,AR
Summary
Dynamic Customer Engagement Specialist with over 14 years in clinical services at Hologic, Inc. Proven track record in enhancing patient satisfaction and achieving high first-call resolution rates. Skilled in problem-solving and building rapport, while ensuring compliance with quality standards. Committed to improving outcomes through tailored clinical service plans and effective training.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Engagement Specialist
Hologic, Inc.
10.2022 - 02.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Nurtured long-term relationships with customers, offering tailored promotions and exclusive discounts.
- Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality.
- Established rapport with clients through active listening skills and empathetic problem-solving abilities in challenging situations.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Breast Health Clinical Services Specialist
Hologic, Inc.
03.2008 - 10.2023
- Conducted initial and post sales training/support for Mammography Technologists and Radiologists in healthcare facilities.
- Utilized our cutting edge technology to implement into the customers day to day clinical practice to support diagnosing and saving lives in their patent population.
- Collaborated with healthcare providers to establish and meet MQSA and FDA quality standards with building strong relationship across disciplines.
- Supported continuous improvement efforts by participating in regular audits, staff training, and performance evaluations.
- Worked closely with internal customer in the sales and service departments of our company to build rapport and develop strong partnerships for success. Ensuring the customer satisfaction was the utmost goal.
- Constant detail for resource allocation managing a very fast detailed schedule with high flexibility.
- Improved patient outcomes by developing and implementing clinical service plans tailored to individual needs.
- Implemented quality assurance measures through routine chart reviews, identifying areas for improvement within the clinical team''s documentation practices.
- Mentored junior staff members, providing guidance and support to foster professional growth and development.
Education
Associate of Science - Radiology
National Park Community College
Hot Springs, AR05-1996
High School Diploma -
Bismarck High School
Bismarck05-1980
Skills
- RT (R)(M)
- Customer Engagement Specialist, 3 years
- Commercial Clinical Services Specialist, 14 years
- 25 plus years in Mammography
- Quality Control Technologists for MQSA and FDA
- Problem-solving in fast paced environment
- Great time management skills
- Builds rapport quickly with customers and patients
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls and making action plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
RT (R)(M)
Timeline
Customer Engagement Specialist
Hologic, Inc.
10.2022 - 02.2025
Breast Health Clinical Services Specialist
Hologic, Inc.
03.2008 - 10.2023
Associate of Science - Radiology
National Park Community College
High School Diploma -
Bismarck High School
Similar Profiles
MARC DALLA LONGAMARC DALLA LONGA
Training Specialist at Hologic, Inc.Training Specialist at Hologic, Inc.
Vi Tuong NguyenVi Tuong Nguyen
Research Associate II at Hologic, Inc.Research Associate II at Hologic, Inc.
SHELLY DELPHSHELLY DELPH
Clinical Services Specialist at Hologic, Inc.Clinical Services Specialist at Hologic, Inc.