Nathan Cassaro
Winder,GA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Team Manager
State Farm Mutual Automobile Insurance Company
09.2022 - Current
- Led daily meetings on open investigations and performance optimization strategies.
- Mediated and resolved sensitive customer issues and claims made by key clients to promote retention and satisfaction with services.
- Reviewed and responded to civil remedy notices.
- Processed claims in accordance with industry fair claim practices and [Location] regulations.
Fire Claim Specialist
State Farm Fire Company
08.2021 - 09.2022
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Claim Specialist
State Farm Fire Company
01.2020 - 08.2021
- Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Claim Specialist - Fire Team Lead
State Farm Fire Company
11.2018 - 01.2020
- Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Education
Insurance Institutes
Bachelor of Arts - Business Administration
Dordt University
Sioux Center, IA05.2014
Associate of Arts - General Studies
Mesa Community Collete
Mesa, AZ05.2012
Skills
- Fraudulent Practices Understanding
- Claims Understanding
- MS Office Suite
- Medicare and Medicaid Eligibility
Certification
Chartered Property Casualty Underwriter - CPCU
Associate in Insurance - AINS
Associate in Claims - AIC
Timeline
Claim Team Manager
State Farm Mutual Automobile Insurance Company
09.2022 - Current
Fire Claim Specialist
State Farm Fire Company
08.2021 - 09.2022
Claim Specialist
State Farm Fire Company
01.2020 - 08.2021
Claim Specialist - Fire Team Lead
State Farm Fire Company
11.2018 - 01.2020
Insurance Institutes
Bachelor of Arts - Business Administration
Dordt University
Associate of Arts - General Studies
Mesa Community Collete
Chartered Property Casualty Underwriter - CPCU
Associate in Insurance - AINS
Associate in Claims - AIC
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