Nathan Cathey
Colorado Springs,CO
Summary
Dynamic Service Advisor with a proven track record, excelling in sales, customer satisfaction and conflict resolution. Skilled in workflow coordination and data analysis, I consistently exceed service goals while enhancing customer satisfaction. My proactive approach and strong communication skills drive successful outcomes in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Best Western Transmission
Colorado Springs, CO
08.2025 - Current
- Determine accurate prices for customer services, consistently searching for deals and the best prices.
- Implemented processes to improve customer satisfaction and retention.
- Scheduled preventive maintenance services according to manufacturer's recommendations.
- Provide top-quality control and eliminate downtime to maximize revenue.
- Manage customer follow-ups to ensure satisfaction with the services provided.
- Maintain accurate records of customer interactions and service history.
- Schedule appointments and coordinate service workflows for efficiency.
- Resolve customer complaints and concerns with professionalism and empathy.
- Promptly respond to customer inquiries via phone, email, or in person.
- Provide accurate estimates of repair costs, labor times, and parts prices to customers.
- Resolve customer complaints in an efficient and courteous manner.
- Manage incoming calls from potential customers looking for quotes or information about the services provided at the dealership.
- Upsell additional products or services when appropriate.
- Conduct customer satisfaction surveys to identify areas for service improvement.
- Advise customers on proper vehicle care techniques after the completion of repairs.
- Assist in resolving warranty claims between customers and manufacturers.
Fleet Service Writer
City of Colorado Springs
Colorado Springs, CO
09.2023 - 05.2025
- Managed fleet maintenance schedules and ensured timely vehicle servicing.
- Assisted drivers with route planning and logistics support.
- Coordinated inspections and compliance checks for safety standards.
- Communicated effectively with team members to resolve service issues.
- Trained new staff on fleet management procedures and protocols.
- Collaborated with vendors to procure parts and equipment efficiently.
- Analyzed fleet performance data to identify improvement areas.
- Generated reports detailing vehicle repair costs and expenses incurred during servicing.
- Reviewed invoices submitted by mechanics to ensure accuracy of labor charges.
- Managed inventory of automotive parts to ensure all necessary items were available for repairs.
- Updated customers on progress of repair work being done on their vehicles.
- Conducted regular audits of completed jobs to verify quality assurance standards were met.
- Developed and maintained a database of fleet service records to track vehicle maintenance history.
- Ensured compliance with company policies, procedures, and safety regulations in the fleet service area.
- Researched new technologies related to fleet services that could improve efficiency or reduce costs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Handled customer inquiries and concerns regarding service and repair options.
- Coordinated scheduling of service appointments to optimize technician availability.
Service Advisor/Store Manager
Aspen Auto Clinic
Colorado Springs , Colorado
06.2014 - 08.2023
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled appointments and coordinated service workflows for efficiency.
- Provided detailed explanations of services and repair options to clients.
- Managed customer follow-ups to ensure satisfaction with services provided.
- Collaborated with technicians to prioritize and address service needs promptly.
- Resolved customer complaints and concerns with professionalism and empathy.
Service Advisor/Lube Technician
Accurate Japanese Repair
Colorado Springs , Colorado
02.2013 - 06.2014
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Greeted customers and answered questions about oil changes and other services.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Education
Diploma -
Widefield High School
Colorado Springs 05.2010
Skills
- Workflow coordination
- Fleet management
- Data analysis
- Sales strategies
- Inventory management
- Problem solving
- Conflict resolution
- Warranty claims process management
- Goal-oriented mindset
- Program follow-up and assessment
- Team player mentality
- Data entry
- Computer skills
- Customer retention
- Sales expertise
- Preventive maintenance coordination
- Excellent communication
- Customer service
- Parts ordering
Certification
ASE C1 Service Certification
References
References available upon request.
Timeline
Service Advisor
Best Western Transmission
08.2025 - Current
Fleet Service Writer
City of Colorado Springs
09.2023 - 05.2025
Service Advisor/Store Manager
Aspen Auto Clinic
06.2014 - 08.2023
Service Advisor/Lube Technician
Accurate Japanese Repair
02.2013 - 06.2014
Diploma -
Widefield High School