Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Cayo

Nathan Cayo

Dayton,OH

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Synchrony
CWC
10.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers with account access and billing questions, ensuring satisfaction.
  • Proficient in, Chrome, FD, Speedpay, Content Navigator, IMS, Workday, Microsoft Software (Outlook, Excel, Word, PowerPoint, Edge)
  • Collaborated with team members to streamline support processes and reduce response times, using EVV.
  • Consistently meets expectations in QCAL, Schedule Adherence, VOC, CCT, ACW and Hold Time metrics.
  • Spring Session G.E.A.R. Graduate on 6/24/25

Billing Lead

Spectrum
Kettering, OH
10.2021 - 06.2023
  • Bridge Lead for 9/3/22 New Hire Class
  • Managed ledgers and payment processing operations
  • Coordinated resolution of billing discrepancies, enhancing customer satisfaction and retention.
  • Trained team members on billing software and best practices for efficiency.
  • Corporate Escalations Team Member
  • Unanimously voted first Co-Pilot Captain (Spectrums internal FAQ website)
  • Worked, created and closed tickets that were assigned to each individual call center; including but not limited to possible credits, account closures and escalations.

Customer Service Manager

Walmart
Dayton, OH
06.2019 - 04.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance- oriented strategies and customer service techniques.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Coordinated cross-departmental communication to resolve complex customer issues effectively.

Education

High School Diploma -

Wayzata High School
Plymouth
06.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Synchrony
10.2023 - Current

Billing Lead

Spectrum
10.2021 - 06.2023

Customer Service Manager

Walmart
06.2019 - 04.2020

High School Diploma -

Wayzata High School