Nathan Croom
Lewisville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Grocery Manager
Tom Thumb Food and Pharmacy
10.2024 - Current
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Ran store when store director and assistant store director where gone.
- Helped run all departments whenever an issue arrived.
- 3rd level store manager
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Drive up and Go Manager
Tom Thumb Food and Pharmacy
04.2023 - 10.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Corporate Trainer
Tom Thumb Food and Pharmacy
08.2023 - 11.2023
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Maintained records on attendance and participation.
- Developed training programs to meet company objectives.
- Created training programs and instructional materials to further educate personnel.
Project Manager
AndrewCroomCustomBuildersLLC
03.2021 - 04.2023
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
Administrative Coordinator
Tom Thumb Food and Pharmacy
01.2018 - 03.2021
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Monitored front areas so that questions could be promptly addressed.
- Counted safe daily to ensure there was no profit loss.
- Hired employees.
- Kept track of all bookkeeping.
Front End Associate
Chick Fill A
03.2016 - 05.2017
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Lake Highlands High School
Dallas, TXSkills
- Inventory merchandising
- Customer service and assistance
- Supply level management
- Store opening
- Quick to adapt to new skills and environments
- Work very well under high stress situations
- Excell at deescalating high stress conflicts
Timeline
Grocery Manager
Tom Thumb Food and Pharmacy
10.2024 - Current
Corporate Trainer
Tom Thumb Food and Pharmacy
08.2023 - 11.2023
Drive up and Go Manager
Tom Thumb Food and Pharmacy
04.2023 - 10.2024
Project Manager
AndrewCroomCustomBuildersLLC
03.2021 - 04.2023
Administrative Coordinator
Tom Thumb Food and Pharmacy
01.2018 - 03.2021
Front End Associate
Chick Fill A
03.2016 - 05.2017
High School Diploma -
Lake Highlands High School