Nathan Cruz
Brownsville,TEXAS
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Resilient Hard Laborer known for high productivity and efficient task completion. Skilled in heavy lifting, machinery operation, and site preparation. Excel at teamwork, adaptability, and problem-solving to overcome challenges and contribute positively to projects.
Overview
5
5
years of professional experience
Work History
Food Service Manager
Davey Jones Ice Cream Locker
Port Isabel, TEXAS
05.2022 - 07.2024
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Assigned tasks and monitored progress of all kitchen personnel.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Tracked costs associated with food production to maintain profit margins.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Ensured proper portioning and serving of meals according to established standards.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Resolved customer complaints promptly in a professional manner.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Coordinated catering services for special events within the facility.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Investigated and resolved customer complaints concerning food quality and service.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Coordinated maintenance and repair of food service equipment.
- Served customers by phone to take orders and answer product or service questions.
- Collaborated with health inspectors to address any compliance issues promptly.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved problems or concerns to satisfaction of involved parties.
Retail Sales Associate Cashier
Ocean Motion
South Padre Island, Texas
06.2020 - 07.2021
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Ensure that all items are in their designated locations.
- I would customize any of the items with a personalized print, selected by the customer.
Food Service Handler
Ceviche ceviche
Port Isabel, TEXAS
05.2019 - 10.2019
- Prepared and served food items according to customer orders.
- Assisted in stocking supplies, such as utensils and condiments.
- Inspected dining and serving areas to ensure cleanliness standards were met.
- Operated cash registers to process payments from customers.
- Checked stock levels of ingredients and notified managers when more was needed.
- Performed opening duties, including restocking items, setting tables.
- Ensured that all dishes were prepared in accordance with health regulations.
- Took orders from customers accurately and efficiently.
- Followed safety protocols while handling hot surfaces or sharp objects.
- Carried out closing duties such as cleaning workstations, equipment, floors.
- Wrapped food items properly for take-out orders or delivery services.
- Responded promptly to customer inquiries or complaints.
- Assisted other staff members with various tasks as needed.
- Displayed excellent communication skills when interacting with customers and colleagues.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TEXAS05-2023
Skills
- Portion Control
- Production records
- Hiring standards
- Purchasing
- Team Development
- Staff Motivation
- Operations Management
- Cost Control
- Staff Supervision
- Workload balancing
- Effective prioritization
- Heavy Lifting
- Hand-Eye Coordination
- Tile Installation
- Tree trimming
- Problem-Solving
- Multitasking and Organization
- Time Management
- Compassionate communication
- Customer Service
- Safety Inspections
- Inventory Control
- Physical endurance
- Schedule Management
- Teamwork and Collaboration
- Adaptability
- Good Judgment
- Multitasking
- Communication Skills
- Relationship Building
- Business Intelligence
- Reporting and documenting
- Decision-Making
Timeline
Food Service Manager
Davey Jones Ice Cream Locker
05.2022 - 07.2024
Retail Sales Associate Cashier
Ocean Motion
06.2020 - 07.2021
Food Service Handler
Ceviche ceviche
05.2019 - 10.2019
High School Diploma -
Port Isabel High School