Nathan Doering
Seminole,AL
Summary
Dynamic operations manager with a proven track record at Doering Tire Service & Automotive Repair, excelling in problem-solving and client relationship management. Enhanced customer satisfaction ratings through effective issue resolution and improved team performance. Skilled in logistics management, successfully negotiating contracts to optimize costs while maintaining high-quality standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Manager of Operations
Doering Tire Service & Automotive Repair
Foley, AL
01.2005 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed and maintained relationships with external vendors and suppliers.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
No Degree - Architecture/Engineering
Faulkner State Community College
Bay Minette, AL2004
High School Diploma -
Foley High School
Foley, AL2000
Skills
- Problem-solving
- Client relationships
- Logistics management
- Analytical thinking
- Customer service
- Team leadership
Timeline
Manager of Operations
Doering Tire Service & Automotive Repair
01.2005 - Current
No Degree - Architecture/Engineering
Faulkner State Community College
High School Diploma -
Foley High School
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