Nathan Donnell
San Antonio,TX
Summary
Dynamic professional with a proven track record at Circle K, excelling in customer service and team leadership. Skilled in graphic design and social media marketing, I successfully implemented inventory management practices, enhancing operational efficiency. Adept at training staff and resolving conflicts, I foster a collaborative environment that drives customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
San Antonio, TX
12.2023 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Developed schedules to optimize staff coverage during peak hours, enhancing service quality.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Facilitated team meetings to address challenges and foster a collaborative work environment.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
Brand Ambassador
Apex Leadership Development
San Antonio, TX
12.2021 - Current
- Developed brand awareness through targeted promotional events and community engagement.
- Collaborated with marketing team to execute product launches and campaigns effectively.
- Enhanced customer experience by providing knowledgeable support and addressing inquiries promptly.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Freelance Graphic Designer
San Antonio, TX
09.2019 - Current
- Designed engaging visual content for digital and print platforms, enhancing brand identity and user experience.
- Collaborated with cross-functional teams to develop creative concepts aligned with client objectives and project goals.
- Utilized Adobe Creative Suite to create high-quality graphics, ensuring consistency across various marketing materials.
- Mentored junior designers, providing guidance on design principles and software tools, fostering skill development.
Customer Service Representative
Circle K
San Antonio, TX
12.2023 - 02.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved client inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Managed customer accounts, updating information accurately in CRM systems to maintain data integrity.
- Trained new team members on best practices for customer engagement and service protocols.
- Analyzed customer feedback to identify trends and recommend improvements to service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Media Leader
One Voice Praise & Worship Center
San Antonio, TX
12.2021 - 12.2024
- Developed and managed multimedia content strategies to enhance community engagement.
- Coordinated promotional campaigns across social media platforms to increase outreach effectiveness.
- Collaborated with ministry leaders to align media initiatives with organizational goals.
- Oversaw video production and editing processes, ensuring high-quality deliverables for services and events.
Education
High School Diploma -
Southside High School
San Antonio, TX06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Logo design
- Social media design
- Logo creation
- Graphic design
- Social media marketing
- Manufacturing and production best practices
Certification
- TABC
- Food Handlers
- Non-CDL Class C
- ServSafe
Languages
English
Full Professional
Timeline
Assistant Manager
Circle K
12.2023 - Current
Customer Service Representative
Circle K
12.2023 - 02.2025
Brand Ambassador
Apex Leadership Development
12.2021 - Current
Media Leader
One Voice Praise & Worship Center
12.2021 - 12.2024
Freelance Graphic Designer
09.2019 - Current
High School Diploma -
Southside High School