Nathan Donnelly
Erie
Summary
Dynamic Assistant Manager with proven expertise in customer service and money handling, honed at Cinemark. Achieved a positive work environment, fostering strong staff relationships and operational success. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Biology - Pre-Health
Penn State Behrend
Erie, PA05-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff management
- Problem-solving
- Time management
Accomplishments
Highly motivated and dedicated professional with strong leadership skills, exemplified by achieving the rank of Eagle Scout and Senior Patrol Leader. Demonstrated ability to manage projects, outings, collaborate with teams, and contribute to the community through service-oriented initiatives.
Certification
- CPR NationalCPRFoundation 2023 September
- BLS NationalCPRFoundation 2024 September
Timeline
Assistant Manager
Cinemark
03.2021 - Current
- CPR NationalCPRFoundation 2023 September
- BLS NationalCPRFoundation 2024 September
Biology - Pre-Health
Penn State Behrend
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