NATHAN ELAM
Andover
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
11
11
years of professional experience
Work History
Account Manager
Presidio
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Executive
Dell Technologies
01.2018 - 02.2024
- President's Club recipient, FY22
- Develops and implements innovative strategies to increase revenue and maximize customer satisfaction
- Negotiates contracts with clients and maintains positive relationships with key stakeholders
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Awarded Team MVP in FY21 and FY22 for team leadership and exceeding quota
Inbound Specialist/Manager
Dell EMC
07.2015 - 04.2018
- Managed customer and partner relationships through EMC Inbound Channels
- Managed a team of Inbound specialist across all global theaters
Inside Sales Data Center Sales Executive
EMC
01.2014 - 06.2015
- Inside sales data center sales executive for the Philadelphia/Delaware territory
- Responsible for business development and running deals to close
Education
EMC Inside Sales Training Program -
Franklin, MA01.2014
B.F.A. - Dramatic Performance
University of Cincinnati College-Conservatory of Music
01.2008
Skills
- Complex Technology and Solution Sales
- Customer Relationships
- New Business Development
- Ecosystem Resource Utilization
- Account management
- Team player mentality
- Complex Problem-solving
Hobbies and Interests
- Raising 2 boys (Zach (6) and Jamie (4)) and our newest addition Robyn (almost 2)
- Vacationing with family (beach, Disney, and lakes)
- Hiking/camping
Timeline
Account Manager
Presidio
02.2024 - Current
Account Executive
Dell Technologies
01.2018 - 02.2024
Inbound Specialist/Manager
Dell EMC
07.2015 - 04.2018
Inside Sales Data Center Sales Executive
EMC
01.2014 - 06.2015
B.F.A. - Dramatic Performance
University of Cincinnati College-Conservatory of Music
EMC Inside Sales Training Program -
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