Nathan Elmore
Peoria,IL
Summary
Experienced Social Insurance Specialist responsible for managing a large caseload in a fast paced environment. Organized, driven and adaptable with excellent planning and problem-solving abilities. Willing to take on added responsibilities in order to ensure organizational success.
Overview
5
5
years of professional experience
Work History
Claims Specialist
Social Security Administration
08.2021 - Current
- Assist individuals in establishing entitlement to benefits under Social Security programs.
- Obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.
- Develop and adjudicate claims and post-entitlement processes through the usage modernized systems and software.
Member Assistant
Citizens Equity First Credit Union
06.2019 - 07.2021
- Provided exceptional customer service by promptly and accurately processing a high volume of transactions including deposits, withdrawals, loan payments, and transfers.
- Educated customers about various banking products and services, promoting cross-selling opportunities to enhance customer satisfaction and meet sales goals.
- Assisted customers with account inquiries, resolved issues, and addressed any concerns, ensuring a positive customer experience.
Underwriting Intern
Mid-Illini Credit Union
01.2019 - 05.2019
- Analyzed client credit bureaus and calculated financial ratios using standard underwriting practices
- Proficient in debt ratio and loan-to-value ratio calculations
- Analyzed documentation required for collateralized, non-collateralized, and home equity loans.
Member Services Representative
Mid-Illini Credit Union
06.2018 - 05.2019
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, cashing checks, balancing cash drawers, and correcting discrepancies
- Engaged and assisted customers with financial needs through knowledge of banking products and services
- Conducted thorough verification of customer identification and maintained strict adherence to security and compliance procedures to prevent fraudulent activities.
Education
Master of Business Administration -
Illinois State University
Bloomington, IL05.2023
Bachelor of Science - Organizational Leadership
Illinois State University
Bloomington, IL05.2019
Associate of Science -
Illinois Central College
East Peoria, IL05.2017
Skills
- Customer Service
- Communication
- Multitasking
- Time Management
- Sales
- Organization
Timeline
Claims Specialist
Social Security Administration
08.2021 - Current
Member Assistant
Citizens Equity First Credit Union
06.2019 - 07.2021
Underwriting Intern
Mid-Illini Credit Union
01.2019 - 05.2019
Member Services Representative
Mid-Illini Credit Union
06.2018 - 05.2019
Master of Business Administration -
Illinois State University
Bachelor of Science - Organizational Leadership
Illinois State University
Associate of Science -
Illinois Central College
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