Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Englander

Lockport,NY

Summary

Energetic leader and effective communicator skilled at boosting customer satisfaction and settling disputes developed at Seneca Niagara Resort & Casino. Thrived in high-pressure settings showing strong math abilities and a marketable personality. Proven success in training staff spotting fraud, and upholding strict safety rules. Accomplishments include enhancing team performance and customer service quality.

Overview

11
11
years of professional experience

Work History

Apprentice Butcher

Federal Meats
Buffalo, NY
08.2021 - Current
  • Keeping in contact with the local butcher shop I worked at in high school to help them when they are in need.
  • Ensuring customer satisfaction.
  • Answering questions and offering guidance to customers pertaining to what they are looking for, and how to properly cook meat.
  • Kept records of sales transactions and inventory.
  • Properly packaging and labeling meat products.
  • Maintaining a clean environment for the safety of products and customer health, holding a high standard.

Table Games Dealer

Seneca Niagara Resort & Casino
Niagara Falls, New York
08.2013 - Current
  • Conducting numerous games, primarily Craps, as well as Blackjack and Baccarat.
  • Resolves disputes with players by conferring with the Pit Supervisor.
  • Inspecting gaming equipment, including cards, to ensure compliance with gaming standards.
  • Reviews all paperwork, making sure everything is addressed properly before signing.
  • Notifies the Pit Supervisor, Pit Manager, of any irregularities within games.
  • Upholds table security at all times.
  • Answers questions and variations of game rules to inexperienced players.
  • Excelling in customer service.

Table Games Floor Supervisor

Seneca Niagara Resort & Casino
Niagara Falls, NY
01.2015 - 08.2021
  • Monitored gaming table operations for proper etiquette and safety.
  • Approved the correct buy-ins and payouts.
  • Ensured that all tribal, state, and federal regulations are adhered to during wagering and playing of games.
  • Consistently coached house rules to both staff and patrons.
  • Resolved any and all disputes fairly.
  • I learned to count cards.
  • Observed tables for suspicious activity or cheating, paying attention to close detail.
  • Ensured that the faculty was always up to code on current promotions and any new procedures updated by the house.
  • Evaluated employee performance, and provided constructive feedback for improvement.

Education

Bachelor of Arts - English Literature With Minor in Education

SUNY Buffalo State
Buffalo, NY
12-2024

Skills

  • Leading employees
  • Working well in a high-stress environment
  • Expert verbal and written communication skills
  • Public speaking skills
  • Self-motivated
  • Time management
  • Strong mathematical skills for calculating odds and payouts
  • Patience
  • Ability to train and mentor staff
  • Familiarity with detecting fraud and prevention methods
  • Knowledge of conflict resolution
  • Experience with shift scheduling and staff management
  • Familiar with Microsoft Office
  • Marketable personality
  • Excels at on-the-job training
  • Understands and respects the chain of command and standard policies

Timeline

Apprentice Butcher

Federal Meats
08.2021 - Current

Table Games Floor Supervisor

Seneca Niagara Resort & Casino
01.2015 - 08.2021

Table Games Dealer

Seneca Niagara Resort & Casino
08.2013 - Current

Bachelor of Arts - English Literature With Minor in Education

SUNY Buffalo State

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