Nicolas Johnson
West Lafayette,IN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. As well as excellent knowledge in preventative maintenance. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. All while maintaining a safe and comfortable atmosphere for all parties involved.
Overview
4
4
years of professional experience
Work History
Sales Apprentice
Discount Tire
Lafayette, IN
08.2021 - Current
- Performed tire repairs, maintenance, and inspections to ensure safety of customers and their property.
- Supervised crew in daily inspections, troubleshooting and preventive maintenance on various passenger and commercial vehicles.
- Answered dozens of customer calls per day and assisted customers with various questions and needs.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Dismounted, mounted and repaired tires according to manufacturer specifications.
Team Leader
Crew Carwash
Lafayette, IN
10.2018 - 05.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Performed various preventative maintenance jobs to ensure quality and safety of used equipment.
- Ensured the safety of customers and their property by doing various inspections before entering the wash.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Runner
Lafayette Country Club
Lafayette, IN
05.2018 - 10.2018
- Provided excellent customer service while meeting challenging time goals.
- Ran errands for various employees throughout company.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Set up dozens of events ranging from brunches to entire weddings.
Education
Bachelor of Science - Professional Flight And Aviation Management
Indiana State University
Terre Haute, IN05.2026
Some College (No Degree) - Aviation Management
Purdue University
West Lafayette, INSome College (No Degree) - Law And Society
Purdue Univeristy
West Lafayette, INSkills
- Sales Promotion
- Making Sales
- Closing Procedures
- Company Standards
- Correct application of multiple POS systems
- Work Planning and Prioritization
- PPE Compliance
- Coaching and Mentoring
- Motivational Leadership
- Leading Employees
- Preventative Maintenance
- Ensuring utmost safety of persons and property
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Apprentice
Discount Tire
08.2021 - Current
Team Leader
Crew Carwash
10.2018 - 05.2021
Runner
Lafayette Country Club
05.2018 - 10.2018
Bachelor of Science - Professional Flight And Aviation Management
Indiana State University
Some College (No Degree) - Aviation Management
Purdue University
Some College (No Degree) - Law And Society
Purdue Univeristy
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