Nathan Estep
Summary
Experienced Store Manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
Family Dollar
Scott
04.2024 - Current
- Established store tactics and strategies to achieve operational performance and sales goals.
- Managed daily store operations and ensured compliance with company policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Recruited, trained and supervised new employees.
- Supervised staff, providing training and support to enhance team performance.
- Organized merchandise displays to enhance customer engagement and drive sales.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to identify operational improvements and increase satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
Department Manager, Garden Center
Lowes
Abbeville
07.2023 - 04.2024
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Trained and mentored team members on product knowledge and customer service skills.
- Partnered with upper management to develop and implement strategic initiatives that enhanced overall store performance.
- Conducted regular safety inspections to uphold workplace safety protocols and compliance.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
- Demonstrated supportive leadership to motivate staff toward achieving department goals and fostering team participation.
Apple Supervisor
Micro Center
Houston
05.2020 - 08.2023
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Recruited, hired, trained, mentored, and evaluated staff, ensuring a skilled and effective team.
- Trained and mentored staff on product knowledge and customer service standards.
- Created strategies that enhanced customer service standards, leading to improved customer satisfaction.
- Developed and implemented operational policies and procedures, streamlining workflows for greater efficiency and accuracy.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Managed inventory levels and coordinated restocking processes effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Co-Manager
Kroger
Houston
05.2015 - 04.2020
- Led a team of 50+ employees, ensuring high productivity and excellent customer service.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Supervised daily operations and ensured compliance with company policies.
- Conducted regular meetings with employees to align on business objectives and share updates on company initiatives, fostering engagement.
- Coordinated scheduling to ensure optimal staff coverage during peak hours, enhancing service levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted training for staff, supervised their performance, and addressed customer complaints.
- Collaborated with management to develop strategic plans for improving efficiency.
- Coordinated scheduling to maintain adequate staff coverage during peak hours.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored daily operations to ensure efficient workflow.
- Analyzed financial data to identify improvement areas and implemented strategies that supported profitability.
- Ensured safety protocols were followed at all times.
- Recruited new staff members through job postings, interviews, and references checks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Splendora Early College High School
Splendora, TXSkills
- Inventory management
- Sales forecasting
- Loss prevention procedures
- Visual merchandising
- Store displays
- Operational strategy
- Strategic planning
- Customer engagement
- Goals and performance
- Coaching and mentoring
- Effective communication
Accomplishments
- Inventory Results 800+ basis point better than goal
- 2025 MVP Store Manager for District 548
- Best in class Sales in 2025 for District 548
Timeline
Store Manager
Family Dollar
04.2024 - Current
Department Manager, Garden Center
Lowes
07.2023 - 04.2024
Apple Supervisor
Micro Center
05.2020 - 08.2023
Co-Manager
Kroger
05.2015 - 04.2020
Splendora Early College High School