Nathan Ewell
West Jordan
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Lead Cashier
Maverik Adventure's First Stop
South Jordan
05.2024 - Current
- Managed daily cash transactions and ensured accurate register balancing.
- Trained new cashiers on company policies and customer service standards.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the checkout area.
- Processed credit, debit, and gift card transactions efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Processed returns and exchanges efficiently while adhering to company policies.
- Resolved discrepancies between sales floor and register information quickly.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
Reputation Manager
Freedom Forever Solar
West Jordan
08.2020 - 12.2022
- Responded to customer feedback and inquiries across various platforms.
- Developed strategies to enhance brand image and customer trust.
- Managed online reputation through social media engagement and content creation.
- Monitored industry trends and competitor activities for insights.
- Analyzed customer reviews to identify areas for improvement.
- Maintained up-to-date knowledge of reputation management tools and software.
- Developed, implemented and managed reputation-enhancing strategies for clients.
- Analyzed consumer sentiment by tracking and interpreting social media data.
- Managed crisis communications plans and responses when necessary.
- Assisted in developing strategies for responding quickly and effectively when faced with negative publicity or criticism from customers or other organizations and individuals.
- Tracked media coverage related to client's reputation goals and created reports detailing results of efforts over time.
- Drafted reports summarizing findings from reputation monitoring activities and presenting recommendations for improvement where appropriate.
- Managed crisis communications and emergency response strategies and implementation.
- Liaised between client and community to ensure communication and relations improvement.
Project Manager
Empire solar llc
Salt Lake City
06.2019 - 04.2020
- Led project planning and execution for solar installation initiatives.
- Coordinated cross-functional teams to ensure project alignment and efficiency.
- Managed project schedules and resources to meet delivery timelines.
- Developed and maintained project documentation for compliance and reporting.
- Facilitated communication between stakeholders and team members throughout projects.
- Conducted risk assessments to identify potential project challenges early on.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Education
Olympus High School
Salt Lake City, UtahSkills
- Cash handling
- Register operation
- Customer service
- Inventory management
- Training and development
- Reputation management
- Social media engagement
- Project coordination
- Problem solving
- Conflict resolution
- Attention to detail
- Effective communication
- Deposit preparation
- Credit and cash transactions
- Training and coaching
- Point of sale operation
- Cash register maintenance
- Dependability
- Dispute mediation
- Opening and closing procedures
- Workplace safety
- Visual merchandising
- Workflow coordination
- Customer assistance
- Training and mentoring
- POS system proficiency
- Hospitality and accommodation
- Cashier training
- Cash drawer reconciliation
- Cash handling expertise
- Tactfulness
- Issue resolution
- Collaboration
- Upselling strategies
- Accountability
- Product knowledge
- Workload prioritization
- Retail merchandising
- Adaptability and dependability
- Escalation handling
- Customer engagement
- Time management
- Data entry accuracy
- Problem-solving
- Motivational skills
- Empathy and patience
- Punctual and reliable
- Positive attitude
Timeline
Lead Cashier
Maverik Adventure's First Stop
05.2024 - Current
Reputation Manager
Freedom Forever Solar
08.2020 - 12.2022
Project Manager
Empire solar llc
06.2019 - 04.2020
Olympus High School