Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Timeline
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Nathan Fernald

Nathan Fernald

Pelham,NH

Summary

Mission-driven IT professional with over 5 years of hands-on technical support experience, including military service as U.S. Marine Corps Data Systems Administrator and current role as Help Desk Administrator. Demonstrated expertise in resolving complex issues, managing enterprise systems, and leading cross-functional teams. Highly proficient in Active Directory, system imaging, and cybersecurity protocols, showcasing a consistent record of reliability, precision, and leadership. Currently pursuing B.S. in Information Technology at UMass Lowell, with plans for MBA in IT to enhance leadership and strategic infrastructure capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Help Desk Administrator

Mycronic
Tewksbury, MA
01.2023 - Current
  • Delivered Tier 1/2 support for over 200 users across North America, managing tickets via ServiceNow and reducing resolution time by 35%.
  • Led Windows 11 upgrade project by coordinating system imaging, inventory logistics, and user onboarding.
  • Maintained and audited Active Directory, Exchange, and user provisioning across multiple business units.
  • Developed Help Desk SOP binder based on military continuity protocols to enhance IT operations.
  • Conducted employee IT onboarding, security training, and enforced compliance with policies.

Data Systems Administrator

United States Marine Corps
Camp Pendleton , CA
08.2019 - 11.2022
  • Oversaw three domains with over 3,000 users, managing Active Directory, Exchange, backups, and PKI systems.
  • Appointed Information Security Manager to safeguard PII, enforce compliance, and conduct network security audits.
  • Trained more than 10 junior technicians on military-grade IT procedures, resulting in early meritorious promotion.
  • Achieved 40% reduction in downtime through proactive monitoring and implementation of technical upgrades.
  • Led IT operations at command level to support mission-critical communications for over 100 personnel.

Education

Associate of Science - Information Technology

University of Massachusetts
Lowell, MA
06-2028

Associate of Arts - General Studies

Nashua Community College
Nashua, NH
12-2024

Skills

  • IT support and troubleshooting
  • Windows administration
  • Office 365 management
  • ServiceNow and SCCM
  • Email exchange and deployment
  • Endpoint security compliance
  • Networking protocols
  • User training documentation
  • System hardening strategies
  • Device lifecycle management
  • Process automation development

Certification

  • Leadership Course – USMC, 2021
  • Data Systems Administrator Course – USMC, 2020
  • Communications Course – USMC, 2020

Accomplishments

  • Navy & Marine Corps Achievement Medal – For outstanding technical service
  • Meritorious Promotion – Recognized for early leadership and excellence
  • Windows 11 Upgrade Lead – Oversaw full deployment across teams
  • AD & Shared Drive Reorganization – Improved performance and access security
  • Help Desk SOP Binder – Created continuity guide for the entire IT team
  • Active Secret Clearance – Valid through 2027

Timeline

Help Desk Administrator

Mycronic
01.2023 - Current

Data Systems Administrator

United States Marine Corps
08.2019 - 11.2022

Associate of Science - Information Technology

University of Massachusetts

Associate of Arts - General Studies

Nashua Community College

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Nathan Fernald