Nathan Forder
Bristolville,USA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Vigilant security professional experienced in working independently to uphold tight security for High End facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in English with basic understanding of English. Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact. Sales professional prepared for this role with record of achieving significant sales milestones. Known for reliability in team settings and adaptability to changing market conditions. Skilled in client engagement and proficient in closing deals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
#1 Cochran Ford Of Austintown
Youngstown, OH
10.2025 - Current
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
- Negotiated pricing and financing options to close sales effectively.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Developed targeted marketing strategies to attract potential buyers, increasing foot traffic and lead generation.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Salesperson
Spectrum
Warren, OH
05.2025 - Current
- Generated leads through proactive outreach and relationship building.
- Developed product knowledge to effectively address customer inquiries and concerns.
- Executed sales strategies to meet and exceed monthly quotas consistently.
- Collaborated with team members to enhance customer service and improve retention rates.
- Conducted product demonstrations, showcasing features and benefits to potential clients.
- Maintained accurate records of sales activities using CRM systems for performance tracking.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
Security Officer
Signal
Pittsburgh, PA
07.2024 - 05.2025
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every 8 minutes to spot and investigate concerns.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Checked guests into high end apartment buildings and escorted them to their room.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Curbside Shopper
Giant Eagle
Pittsburgh, PA
10.2021 - 03.2025
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Shaler Area High School
Pittsburgh, PA06-2024
Skills
- Advertising and marketing
- Product knowledge
- Online order processing
- Customer relations
- Customer service
- Purchase recommendations
- Verbal and written communication
- Shopping management
- Public safety
- Crime prevention
- Report writing
- Alarm response
- Radio communication
- Building patrol
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Sales strategy development
- Relationship selling
- Up-selling
- Business development
- Adaptive selling techniques
Certification
- Pa Act 235 Certification Training - [2029-10-11]
Interests
Video Gaming, Blockchain Technology and Cryptocurrency, Electronics and Circuit Building, Volunteer Work, Road Trips, Documenting and sharing travel experiences, Gym Workouts, I participate in a variety of outdoor recreational activities
Timeline
Salesperson
#1 Cochran Ford Of Austintown
10.2025 - Current
Salesperson
Spectrum
05.2025 - Current
Security Officer
Signal
07.2024 - 05.2025
Curbside Shopper
Giant Eagle
10.2021 - 03.2025
High School Diploma -
Shaler Area High School