Nathan Gethers
Richmond,IN
Summary
Dynamic professional skilled in front office operations and activity planning. Successfully enhances workflow efficiency while delivering exceptional customer service experiences through strong team collaboration and customer service.
Overview
23
23
years of professional experience
Work History
Front Office Assistant
Transcendia
Richmond, IN
10.2025 - Current
- Managed front desk operations and greeted visitors at Transcendia.
- Delivered exceptional customer service, ensuring positive visitor experiences at Transcendia.
- Answered phone calls and directed inquiries to appropriate departments.
- Greeted customers and provided assistance with inquiries.
- Directed clients and guests to correct departments, rooms, and staff members.
- Maintained organized filing system for client documents and correspondence to support efficient retrieval and management.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Prepared meeting materials and ensured conference rooms were ready.
- Collaborated with team members to enhance office efficiency and workflow.
- Provided administrative support to the management team.
- Assisted with invoicing and processed customer payments, facilitating accurate financial transactions.
- Researched customer complaints and billing issues.
- Assisted with special projects from the supervisor.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Life Enhancement
Friends Fellowship Inc.
Richmond, IN
02.2025 - 07.2025
- Resolved resident issues with knowledgeable and friendly service, contributing to high resident satisfaction.
- Assessed resident needs through direct interactions to provide timely support.
- Provided excellent service and attention to residents as well as co-workers when face-to-face or through phone conversations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Provided innovative ideas and solutions that improved team performance and project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Waiter/Bartender/Key Shift
Red Lobster
Richmond, IN
08.2014 - 04.2018
- Provided exceptional customer service in a dynamic dining setting.
- Delivered food and beverages to tables promptly and accurately.
- Created specialty drinks that enhanced customer satisfaction and contributed to overall dining experience.
- Assisted manager during busy shifts by coordinating staff and maintaining operational efficiency.
Quality Assurance Analyst
Mosey Manufacturing
Richmond, IN
05.2015 - 07.2016
- Developed and implemented test plans for new product lines and production methods.
- Executed comprehensive testing of manufacturing processes, identifying defects to uphold product quality.
- Monitored production line for quality assurance and compliance, ensuring standards were consistently met.
- Collaborated with cross-functional teams to identify and resolve quality-related issues.
- Inspected finished products for adherence to quality specifications, contributing to overall customer satisfaction.
- Collaborated with team members to enhance workflow efficiency.
- Operated machinery to support packaging processes effectively.
- Eliminated safety hazards by maintaining cleanliness in production, storage, and staging areas.
- Maintained inspection readiness through regular cleaning and organization of workspaces.
Assistant Operator
Color Box
Richmond, IN
08.2011 - 06.2014
- Operated packaging equipment to ensure efficient product flow.
- Assisted in maintaining quality standards, contributing to consistent product integrity during production runs.
- Monitored machinery performance and reported issues promptly.
- Collaborated with team members to streamline workflow processes, enhancing overall efficiency.
- Conducted routine inspections of equipment for safety compliance.
- Trained new employees on operational procedures and safety protocols.
- Inspected finished products for quality assurance purposes.
- Ensured compliance with safety regulations and company policies.
Waiter/Trainer
Galo's Italian Grille
Richmond, IN
05.2008 - 09.2011
- Delivered exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Assisted staff in effectively addressing guests' needs throughout the day, ensuring a positive experience.
- Worked collaboratively with team members to successfully achieve project objectives.
- Coordinated planning and logistics for resident transportation to events.
- Developed engaging activities and events to entertain community residents.
- Conducted one-on-one visits with residents to assess social and cognitive abilities.
Set up/Remodeler
Arnold & Sons
Indianapolis, Indiana
08.2005 - 06.2008
- Managed remodeling projects from initiation to completion, ensuring adherence to quality and safety standards.
- Coordinated subcontractors for plumbing, electrical, and HVAC installations, ensuring on-time project milestones.
- Collaborated with clients to gather design preferences and project specifications.
- Assisted in budgeting for materials and sourcing supplies, contributing to cost-effective project delivery.
- Applied paint and wallpaper to walls and ceilings, enhancing overall project aesthetics.
Sales
Wetzel Auto Sales
Richmond, IN
04.2007 - 04.2008
- Achieved corporate sales objectives by creating and implementing strategic sales approaches that aligned with overall business goals.
- Finalized customer sales alongside sales professionals to drive results.
- Prepared and delivered impactful sales presentations to effectively engage customers.
- Collaborated with sales team to develop targeted strategies that increased engagement across diverse market segments.
- Motivated sales associates by setting realistic goals that directly contributed to revenue targets.
- Resolved escalated customer concerns to maintain satisfaction and loyalty.
Assistant Project Manager
Intelex, Inc.
Carmel, IN
03.2003 - 08.2005
- Coordinated scheduling shifts to optimize team availability and support project needs.
- Coordinated project schedules and timelines with team members and stakeholders.
- Developed project plans, identified resources and established deadlines.
- Tracked project progress and identified delays to implement timely corrective actions.
- Monitored project progress and identified potential risks to ensure timely resolutions.
- Led team meetings to review project updates and establish actionable next steps.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
Education
Some College (No Degree) - Business
Indiana University East
RichmondSkills
- Scheduling appointments
- Visitor coordination
- Customer service and support
- Team collaboration
- Appointment scheduling
- Front desk management
- Document organization
- Task prioritization
- Communication skills
Activities
- Volunteering cooking for others
- Sports
- Involved in my church
Timeline
Front Office Assistant
Transcendia
10.2025 - Current
Life Enhancement
Friends Fellowship Inc.
02.2025 - 07.2025
Quality Assurance Analyst
Mosey Manufacturing
05.2015 - 07.2016
Waiter/Bartender/Key Shift
Red Lobster
08.2014 - 04.2018
Assistant Operator
Color Box
08.2011 - 06.2014
Waiter/Trainer
Galo's Italian Grille
05.2008 - 09.2011
Sales
Wetzel Auto Sales
04.2007 - 04.2008
Set up/Remodeler
Arnold & Sons
08.2005 - 06.2008
Assistant Project Manager
Intelex, Inc.
03.2003 - 08.2005
Some College (No Degree) - Business
Indiana University East