Nathan Goss
East Liverpool,OH
Summary
Dynamic leader with over 11 years of experience at ADP, specializing in Workforce Now Benefits and Major Accounts. Expertise includes benefit carrier integrations, strategic partnerships, and cross-functional leadership across product, technology, implementation, and the carrier landscape. Proven track record in onboarding EDI integrations and developing innovative solutions to strengthen partnerships with key stakeholders. Recognized for exceptional communication skills and a commitment to coaching peers while implementing best practices that enhance operational efficiency and drive results.
Overview
22
22
years of professional experience
Work History
Implementation Technical Lead
ADP
Remote
02.2023 - Current
- Developed and implemented comprehensive training programs for new hires and existing associates in the MAS space.
- Facilitated collaboration with Principal and Prudential to enhance carrier partner relationships.
- Executed pilot project aimed at designing innovative solutions for next-generation clients, incorporating contribution files for FSA/HSA.
- Spearheaded design and implementation of next-gen systems, focusing on innovation.
- Directed and structured biweekly calls for associates, ensuring alignment on workforce objectives and updates.
- Organized and led training programs and booster calls to support effective adoption of new features and product releases.
Implementation Specialist IV
ADP
Coraopolis, PA
08.2014 - 02.2023
- Delivered highest level of client support and professionalism to uphold organizational service standards.
- Analyzed and addressed escalated issues to improve customer satisfaction ratings through efficient troubleshooting and resolution strategies.
- Trained implementation specialist in best practices and protocols, fostering consistency and accuracy in operations.
- Nurtured effective communication and rapport with team members and management to support a harmonious work environment.
- Continuously met and exceeded all productivity targets.
Academic Counselor
EDMC
Pittsburgh, PA
11.2010 - 07.2014
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Advised students on course selection, pathways and career options.
- Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Assisted students in completing appropriate forms for financial aid and financing processes.
Media Director
Crossroads Umc
Oakdale, PA
08.2004 - 08.2011
- Bought advertising space in magazines or newspapers and purchased radio advertising time.
- Monitored buying strategies and monitored and optimized effectiveness of campaigns.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
- Generated digital image files for use in digital and traditional printing.
- Organized video and photo shoots, production crews and actors to achieve clients' creative vision.
- Edited and post-produced final video and audio collections for distribution.
Education
Bachelor of Science - Communications
Robert Morris University
Coraopolis, PA12.2003
Skills
- Foster strategic relationships and partnerships
- Focus on client satisfaction
- Guidance and support
- Experience with EDI and API systems
- Team-oriented approach
- Task management expertise
- Meticulous attention to accuracy
- Enthusiasm for creative solutions
Timeline
Implementation Technical Lead
ADP
02.2023 - Current
Implementation Specialist IV
ADP
08.2014 - 02.2023
Academic Counselor
EDMC
11.2010 - 07.2014
Media Director
Crossroads Umc
08.2004 - 08.2011
Bachelor of Science - Communications
Robert Morris University