Nathan Highley
Springfield,IL
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrative Specialist
State of Illinois Prisoner Review Board
Springfield, IL
11.2024 - Current
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Our agency’s IT resource for troubleshooting, training, and monitoring all software programs and physical assets.
- Assist with all IT issues face-to-face, over the phone or via email for all staff and board members.
Office Manager/Human Resources Manager
Bill Mathews Autobody
Springfield, IL
06.2020 - 11.2024
- Managed daily office operations and maintained a professional environment.
- Coordinated schedules and appointments for team members and clients.
- Implemented office procedures to enhance workflow efficiency and organization.
- Developed communication strategies to improve team collaboration and information sharing.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Manager
Scheels
Springfield, IL
01.2017 - 05.2020
- Managed staff scheduling and trained employees on company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Sangamon Valley High School
Niantic, ILSkills
- Customer relationship management
- Professional communication
- Problem solving
- Attention to detail
- Interpersonal skills
- Document management
Certification
- ACT WorkKeys Career Readiness Platinum Grade
Timeline
Office Administrative Specialist
State of Illinois Prisoner Review Board
11.2024 - Current
Office Manager/Human Resources Manager
Bill Mathews Autobody
06.2020 - 11.2024
Manager
Scheels
01.2017 - 05.2020
Sangamon Valley High School