Nathan Houston
Rosamond,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
20
20
years of professional experience
Work History
Internet Sales Manager
Subaru Antelope Valley
11.2020 - Current
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Kept detailed records of sales and contracts.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Trained sales staff on company procedures and salesmanship.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
Finance Manager
Galpin Honda
09.2018 - 11.2020
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Collaborated with sales team to ensure seamless integration of financing options into the sales process.
- Maximized revenue generation by upselling a variety of finance and insurance products to customers.
Sales Consultant
Subaru Antelope Valley
03.2013 - 09.2018
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Sales Consultant
Rally Auto Group (Hyundai)
08.2011 - 02.2013
Technician/ Trainer/Sales
All Valley Chem-Dry
01.2005 - 09.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Diploma -
Dessert Christian
Lancaster Ca06.1997
Massage therapist/ Chiropractic assistant - Chiropractic Assistant
CCI
Lancaster Ca09.2000
Music Theory - Musical Theater
AV College
Lancaster12.2005
Skills
- Auto Sales Techniques
- Appointment Scheduling
- Inbound Call Management
- Quote Generation
Assessments
Verbal communication, Highly Proficient, 03/01/21, Speaking clearly, correctly, and concisely
Timeline
Internet Sales Manager
Subaru Antelope Valley
11.2020 - Current
Finance Manager
Galpin Honda
09.2018 - 11.2020
Sales Consultant
Subaru Antelope Valley
03.2013 - 09.2018
Sales Consultant
Rally Auto Group (Hyundai)
08.2011 - 02.2013
Technician/ Trainer/Sales
All Valley Chem-Dry
01.2005 - 09.2011
Diploma -
Dessert Christian
Massage therapist/ Chiropractic assistant - Chiropractic Assistant
CCI
Music Theory - Musical Theater
AV College
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