Leslie Hoek
Christiansted ,USVI
Summary
Creative Internet Sales Manager with 7 years of Auto sales experience. Committed to keeping customers up to date on new features and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records. Excellent communication skills combined with an analytical and attentive nature.
Overview
15
15
years of professional experience
Work History
Internet Sales Manager
I90 Nissan
Sheffield Village, Ohio
10.2017 - Current
- Sales, Leasing, Customer Service, AutomotiveMastermind, Dealersocket, Drivecentric, Eleads, Vin Solutions, Auto Alert
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased customer satisfaction through personalized servicing.
- Responded to internet inquiries in timely matter.
- Dealer Wizard, DealerOn, CarNow, DealerTrack, VAuto including Provision and Conquest,
- AutoAlert, Snapcell, ActivEngage, AutoFi, AutoLeadStar, KBB, Edmunds, NNAnet, Auto Trader,
- Cars.com, Gargurus, Facebook, Instagram, Desking, Running credit applications, Trade Pending,
- Equity Mining, Excel, Microsoft Office, updating monthly incentives and rebates, all aspects of
- Updated company website with deals and product packages.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Located merchandise across various stores to address customer needs.
- Provided superior and individualized customer service.
- Built relationships with customers and community to establish long-term business growth.
Internet Manager
Rick Case Hyundai
Euclid, OH
09.2016 - 10.2017
- Dealersocket, VAuto, ADP/CDK, Auto Alert, Microsoft Office, Dealertrack, KBB, all aspects of
- Internet Auto Sales, Daily/Monthly Reports
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Internet Sales Consultant
Morris Cadillac Buick GMC
02.2016 - 08.2017
- All aspects of Internet Auto Sales
- Responded to customer issues and resolved complaints by leveraging expert knowledge
- Analyzed customer feedback to identify areas of improvement in online shopping experience
- Tested website features and functionality for optimal performance
- Managed customer service inquiries and complaints for customer satisfaction
Customer Relations/Internet Manager
Nick Mayer Lincoln
06.2015 - 01.2016
- Promax, V Auto, ADP/CDK, Auto Alert, Microsoft Office, Dealertrack, KBB, all aspects of Internet
- Auto Sales, Daily/Monthly Reports, Email blasts, Training new BDC Reps
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Established team priorities, maintained schedules and monitored performance
- Defined clear targets and objectives and communicated to other team members
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Director/Manager
08.2009 - 06.2015
- Dining Services
- Chartwells K-12, Managing Food Service for 2 School Districts, Supervised 22 employees,
- Followed strict Government guidelines for breakfast and lunch for grades K - 12
- Optimized operational processes using analytics tools to address client-specific metrics
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Collaborated with network executives to define and propel organization's mission and vision
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs
Education
Bachelor of Science -
Skills
- Outstanding Customer Service and Sales Support
- Internet Auto Sales
- Training new employees
- Strong attention to detail, Highly organized, Strong analytical problem solving skills
- Working with deadlines
- Ability to communicate effectively, excellent time management
- Social Media Management
- Website Maintenance
- Client Needs Assessment
- KPI Tracking
- Inventory Management
- Client Base Retention
- Digital Sales
- Lead Identification and Generation
- Coaching and mentoring
Additional Information
- Willing to relocate
- Authorized to work in the US
Timeline
Internet Sales Manager
I90 Nissan
10.2017 - Current
Internet Manager
Rick Case Hyundai
09.2016 - 10.2017
Internet Sales Consultant
Morris Cadillac Buick GMC
02.2016 - 08.2017
Customer Relations/Internet Manager
Nick Mayer Lincoln
06.2015 - 01.2016
Director/Manager
08.2009 - 06.2015