Nathan Hultstrom
Guttenberg,NJ
Summary
Hospitality expert with over a decade of experience seeking to apply strong communication skills and dedicated work ethic. Detail-oriented people-person with the ability and drive to effect a positive change in the world.
Overview
11
11
years of professional experience
Work History
General Manager
Unleashed Pet Spa
New York, NY
12.2023 - Current
- Managed reservations by answering calls, responding to emails and booking reservations.
- Consulted with clients about their groom in order to ensure the best possible service.
- Maintained accurate vaccination and medical records for all animals.
Front Office Lead
SoJo Spa Club
Edgewater, NJ
08.2023 - 12.2023
- Greeted and welcomed guests in a friendly, professional manner.
- Supported and guided front office agents, providing training or assistance as needed.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
Field Coordinator
New Jersey Democratic State Committee
Legislative District 39, NJ
08.2023 - 11.2023
- Recruited volunteers for door knocking and phone banking, and maintained an ongoing communication with this network throughout the campaign.
- Coordinated with other leaders in the area to combine our efforts and increase the size of our respective networks.
- Mentored newer volunteers on best practices for community outreach.
Host
Razza Pizza
Jersey City, NJ
03.2022 - 07.2023
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Provided customers with accurate wait times and monitored waiting list.
- Answered telephone to provide dining information and take reservations.
Bartender
Fox and Crow
Jersey City, NJ
11.2022 - 03.2023
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
Service Manager
Joseph Leonard
New York, NY
07.2018 - 03.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Built relationships with frequent guests by creating a welcoming atmosphere.
- Leveraged the individual strengths of each team member to maximize their success.
Expeditor
The Spotted Pig
New York, NY
01.2013 - 07.2018
- Coordinated all food orders, ensuring proper timing and quality control.
- Acted as a liaison between the kitchen and wait staff, effectively communicating their needs.
- Ensured that all food restrictions and allergies considerations were observed.
Education
Diploma - Audio Engineering
SAE
New York, NY06-2011
Skills
- Schedule Management
- Account Management
- Problem Resolution
- Customer Retention
- Leadership and team building
- Communication Skills
Timeline
General Manager
Unleashed Pet Spa
12.2023 - Current
Front Office Lead
SoJo Spa Club
08.2023 - 12.2023
Field Coordinator
New Jersey Democratic State Committee
08.2023 - 11.2023
Bartender
Fox and Crow
11.2022 - 03.2023
Host
Razza Pizza
03.2022 - 07.2023
Service Manager
Joseph Leonard
07.2018 - 03.2020
Expeditor
The Spotted Pig
01.2013 - 07.2018
Diploma - Audio Engineering
SAE
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