Nathan Kessler
Kenosha,WI
Summary
Accomplished Key Holder at Dicks Sporting Goods, adept in customer service and cash handling accuracy, significantly enhancing customer satisfaction and loyalty. Expert in training and mentoring teams, leading to streamlined operations and improved product merchandising. Demonstrated excellence in problem resolution and decision-making, fostering a culture of accountability and operational efficiency.
Overview
9
9
years of professional experience
Work History
Key Holder/Team Sports Lead
Dicks Sporing Goods
11.2021 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Improved product visibility by strategically organizing merchandise on showroom floors.
Key Holder/Freight Flow Lead
Dicks Sporing Goods
12.2019 - 05.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Key Holder/Lodge Lead
Dicks Sporing Goods
08.2018 - 06.2019
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Key Holder/Lodge Lead
Dicks Sporing Goods
10.2015 - 09.2018
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
High School Diploma -
Vernon Hills High School
Vernon Hills, IL01-2013
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Team training and development
- Task delegation
- Product merchandising
- Critical thinking
- Problem anticipation and resolution
- Decision-making
Timeline
Key Holder/Team Sports Lead
Dicks Sporing Goods
11.2021 - Current
Key Holder/Freight Flow Lead
Dicks Sporing Goods
12.2019 - 05.2021
Key Holder/Lodge Lead
Dicks Sporing Goods
08.2018 - 06.2019
Key Holder/Lodge Lead
Dicks Sporing Goods
10.2015 - 09.2018
High School Diploma -
Vernon Hills High School
Similar Profiles
Lillian SzwedaLillian Szweda
Front End Cashier at Dicks Sporing GoodsFront End Cashier at Dicks Sporing Goods
Jacob SouleJacob Soule
Sales Associate / Bike Technician at Dicks Sporing GoodsSales Associate / Bike Technician at Dicks Sporing Goods
Kyle HamonKyle Hamon
Footwear Associate at Dicks Sporing GoodsFootwear Associate at Dicks Sporing Goods