NATHAN LEE
Knoxville,TN
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Certified Training Officer offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
19
19
years of professional experience
Work History
Emergency Communications Operator
KNOX COUNTY EMERGENCY COMMUNICATIONS DISTRICT
KNOXVILLE, TN
10.2007 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
LINE COOK
The Chop House
KNOXVILLE, TN
03.2004 - 05.2006
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Handled portion control activities according to specified instructions provided by chef.
- Managed relationships and negotiating prices with vendors for ingredients and equipment.
Hazardous Material Handler
A-WELDERS AND MEDICAL SUPPLY
KNOXVILLE, TN
01.2002 - 03.2004
- Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
- Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.
- Cleaned contaminated equipment or areas for reuse using detergents or solvents, sandblasters or steam cleaners.
- Cleaned mold-contaminated sites by removing damaged porous materials or thoroughly cleaning contaminated nonporous materials.
- Operated and maintained hoists and forklifts to move supplies and contaminated materials.
Education
High School Diploma -
CENTRAL HIGH SCHOOL
KNOXVILLE, TNSkills
- Police and fire procedures
- Computer-aided dispatching
- Basic life support understanding
- Map reading skills
- Information intake
- Analytical and Critical Thinking
- First Aid/CPR
- Data Entry
- Organization and Time Management
- Critical Thinking
Timeline
Emergency Communications Operator
KNOX COUNTY EMERGENCY COMMUNICATIONS DISTRICT
10.2007 - Current
LINE COOK
The Chop House
03.2004 - 05.2006
Hazardous Material Handler
A-WELDERS AND MEDICAL SUPPLY
01.2002 - 03.2004
High School Diploma -
CENTRAL HIGH SCHOOL