Summary
Overview
Work History
Education
Skills
Timeline
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Mary Hobbs

Montgomery,IL

Summary

Adaptable Emergency Communications Operator with skills in active listening and rapid emergency assessment. Delivered exceptional service to stakeholders, ensured service continuity, and supported law enforcement. Reduced caller distress through calm, empathetic communication and maintained operational readiness through regular training.

Overview

34
34
years of professional experience

Work History

Emergency Communications Operator

Fermilab
02.1987 - 05.2021
  • Supportive presence for distraught callers, incorporating active listening techniques to gather vital information despite emotional barriers.
  • Delivered exceptional customer service to both internal and external stakeholders, fostering trust in the emergency communications system.
  • Ensured continuity of services during technical difficulties through familiarity with backup communication methods and equipment maintenance routines.
  • Instrumental in saving lives through rapid assessment of medical emergencies, providing clear instructions to callers while awaiting paramedics'' arrival.
  • Reduced caller distress by remaining calm, professional, and empathetic during crisis situations.
  • Assisted law enforcement officers in apprehending suspects by relaying pertinent information from callers in realtime.
  • Strengthened operational readiness by participating in regular training sessions, updating skills as necessary to meet evolving standards.

Education

GED -

Waunonsee
Sugar Grove, IL
06-1987

Skills

  • Call prioritization
  • Law enforcement procedures
  • Listening Skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability

Timeline

Emergency Communications Operator

Fermilab
02.1987 - 05.2021

GED -

Waunonsee

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Mary Hobbs