Nathan Lethiot
Dollar General
Kalamazoo,MI
9
years of professional experience
Results-driven Lead Sales Key Holder with expertise in customer engagement, task delegation, and staff training. Successfully improved store operations and team productivity through effective mentoring and support.
Work History
Lead Sales Key Holder
11 Months- Operated cash register, processed transactions, and managed cash handling accurately.
- Collaborated with team members to achieve sales goals and improve store performance.
- Supported inventory management by restocking shelves and conducting product counts.
- Assisted in maintaining store organization and cleanliness to enhance customer experience.
- Engaged with customers, addressing inquiries and resolving issues to foster loyalty.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Trained new staff on operational procedures and customer service standards effectively.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
Assembly Line Worker
2 Years 2 Months- Operated assembly line machinery to ensure efficient production flow.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to streamline workflow and optimize productivity.
- Trained new employees on safe operation of tools and assembly techniques.
- Maintained cleanliness and organization of work area to promote safety.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe a safe work environment.
Education
High School Diploma
No Degree - Welding
Skills
Store operations
Retail sales
Customer service
Cash handling
Merchandising strategy
Loss prevention
Training and mentoring
Safety compliance
Cash management
Customer experience
Product management
Workplace safety
Team coordination
Scheduling coordination
Cash handling
Store presentation
Accomplishments
I was a terrible addict for 7 years and by the end of 2021 I was broke and in debt living with my father. I ended up going to prison and was sentenced to 6 years but only did half my time for good behavior and for completing classes and graduating from a substance abuse program. I came home and within a couple weeks of being home I got a job and four weeks later was promoted at that job and have since gotten out of debt, own a car and make regular payments and have a savings account again and have been sober for four years.
Timeline
Lead Sales Key Holder
Dollar General
09.2025 - CurrentRead More
Assembly Line Worker
Summit Polymers Inc.
08.2017 - 10.2019Read More
Kalamazoo Central High School
High School Diploma
Read More
Kalamazoo Valley Community College
No Degree from Welding
Read More