NATHAN LEUNG
Sugar Land,TX
Summary
Dependable, professional, and dedicated employee, with experience in customer service and knowledge of aviation. Always looking to utilize my experience with human relations and decision making to further strengthen business operations. Seeking a position with opportunities to learn, along with personal and professional growth.
Overview
5
5
years of professional experience
Work History
General Support Specialist
FlightAware
Houston, TX
08.2022 - Current
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Devised solutions for technical challenges faced by individual customers, increasing their overall satisfaction levels.
Dispatcher/Manager
The Flight School Inc (KTME)
Brookshire, TX
02.2021 - Current
- Education and Training 06/, Worked with customer service agents and aircraft routers to manage scheduling and cancellations
- Complied with federal, state, and airport authority security requirements
- Coordinated for repairs to restore service and schedules
- Addressed questions, problems or requests for service or equipment
- Ensured safe operation of all aircraft by keeping maintenance regulations complied with.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Shift Lead
Jersey Mike's Subs
Sugar Land, TX
11.2019 - 04.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and reported issues to senior management
Teaching Assistant
Best In Class Education Center
Sugar Land, TX
10.2019 - 05.2020
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored students in reading, language arts and other subjects.
- Established positive relationships with students, parents, and school administrators
Education
Student Pilot -
The Flight School Inc
High School Diploma -
Stephen F. Austin High School
06.2020
Skills
- Microsoft Office expertise
- Office equipment proficiency
- In-store support
- High-energy attitude
- Adaptive team player
- Technologically savvy
- Technical assistance
Languages
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
General Support Specialist
FlightAware
08.2022 - Current
Dispatcher/Manager
The Flight School Inc (KTME)
02.2021 - Current
Shift Lead
Jersey Mike's Subs
11.2019 - 04.2021
Teaching Assistant
Best In Class Education Center
10.2019 - 05.2020
Student Pilot -
The Flight School Inc
High School Diploma -
Stephen F. Austin High School