Nathan Neves

Software Engineer

Hialeah,FL

Summary

Dynamic IT Help Desk Technician with a proven track record at VITAS Healthcare, adept in Python and SQL. Enhanced operational efficiency by implementing a ticket management system and fostering a data-driven culture through effective training. Committed to delivering exceptional support while optimizing system performance and user experience.

Professional programmer skilled in software development, coding, and problem-solving. Strong focus on team collaboration and achieving optimal results. Adept at adapting to changing needs and consistently reliable. Known for proficiency in various programming languages, debugging, and delivering high-quality software solutions.

Overview

years of professional experience

Work History

IT Help Desk Technician

VITAS Healthcare

01.2025 - Current

Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Configured hardware, devices, and software to set up work stations for employees.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Streamlined help desk operations by implementing an effective ticket management system.

Data Management Intern

Board of County Commissioners

09.2018 - 11.2018

Supported the development of user-friendly dashboards and reports, enabling stakeholders to make informed decisions based on accurate information.
Provided training sessions for colleagues on best practices in data handling, fostering a culture of data-driven decision-making within the organization.
Streamlined data entry procedures for increased efficiency and reduced errors.
Performed ongoing monitoring of system performance indicators to identify areas requiring optimization or maintenance.

Education

Computer Science

Florida International University

Miami, FL

07-2024

Skills

Python

Project Work

UI Development Project| Miami, FL September 2023 - December 2023

● Collaborated with a team of four to design and implement a user interface for skill-sharing between users and employers, facilitating job placements in their respective fields.

● Contributed to project planning and supported development using Visual Studio within a SCRUM framework, participated in sprints, stand-ups, and backlog refinement sessions. Gained hands-on experience in UI design, agile teamwork, and iterative development.

FIU Software Engineering Application | | Miami, FL May 2023 - July 2023

● Developed a task management software application using Node.JS, featuring task creation, deletion and functional database.

● Navigated unexpected challenges during development, adapting quickly to ensure project completion and functionality.

Timeline