Nathan Park
Morgantown,WV
Summary
Eager to learn and expand. Open minded approach, always ready for new lessons and experiences. Empathetic to the needs and wants of clients/customers. Customer/client relations, build trust and bonds with those seeking/receiving services. Team member, work in a way that benefits everyone involved.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Sportsman's Warehouse
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Registered Behavior Technician
Achieving True Self
11.2022 - 05.2023
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Lifeguard
Petersburg City Pool
05.2019 - 08.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Implemented swimming lessons to children with varying needs.
Grill Cook/Crew Trainer
McDonald's
05.2020 - 12.2021
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
Education
Bachelor of Arts - Psychology
West Virginia University
Morgantown, WV12.2024
Associate of Arts - Psychology
Potomac State College- West Virginia University
Keyser, WV05.2023
High School Diploma -
Petersburg High School, Petersburg, WV, US
Petersburg, WV05.2021
Skills
- Regulatory Compliance
- Customer Support
- Customer Service
- Complaint Handling
- Relationship Building
- Multitasking Abilities
Timeline
Customer Service Associate
Sportsman's Warehouse
06.2023 - Current
Registered Behavior Technician
Achieving True Self
11.2022 - 05.2023
Grill Cook/Crew Trainer
McDonald's
05.2020 - 12.2021
Lifeguard
Petersburg City Pool
05.2019 - 08.2022
Bachelor of Arts - Psychology
West Virginia University
Associate of Arts - Psychology
Potomac State College- West Virginia University
High School Diploma -
Petersburg High School, Petersburg, WV, US
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