Nathan Pettit
Frisco,TX
Summary
Versatile Investigator with an exempt Texas Adjuster-All Lines license. Over 20 years of successful policy and claim handling and investigation history. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Able to work independently with minimal supervision. Willingness to take on added responsibilities to meet team goals. SIU Investigator of the year in 2019 of the Dallas GEICO office.
Overview
22
22
years of professional experience
Work History
Customer Service and Maintenance
Camp Bow Wow Kennels
09.2006 - Current
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Installed new locks, door handles, and door closers.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
SIU Investigator
GEICO
05.2017 - 10.2023
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with Fraud Ring investigations.
- Collected sworn written and recorded statements backing up investigations thru phone interviews as well as conducting Examinations Under Oath.
- Worked with law enforcement, prosecutors, outside insurance companies, investigative vendors, and company representatives regarding investigations.
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects, and policyholders.
- Determined case direction based on reviews of wide-ranging information.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Bodily Injury Claims Adjuster
GEICO
10.2014 - 05.2017
- Negotiated terms and handled settlements and adjustments with attorneys, claimants, policyholders, and co-defenders to reach mutually satisfactory resolutions.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Referred extreme cases to Special Investigation Unit (SIU) for further review.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Examined forms to determine insurance coverage.
- Reviewed and evaluated medical treatment reports and demands.
- Interviewed relevant parties to determine claim denial or settlement.
- Interpreted policy details and recommended most favorable course of action.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Auto Damage Adjuster
GEICO
11.2011 - 10.2014
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Evaluated and investigated numerous auto claims and decided whether insurer should pay claim.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Created detailed assessments of damages to property and vehicles.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Successfully negotiated settlements with claimants and insurers.
- Skilled at working independently and collaboratively in a team environment and Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
Claims Adjuster
GEICO
06.2004 - 11.2011
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Trained other claims staff members on proper handling and evaluation of liability, damage, and injury claims.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Maintained contact with claimants and attorneys to determine treatment status.
Insurance Customer Service Representative
GEICO
04.2002 - 06.2004
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Trained new customer service representatives on best practices, policies and procedures.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Advised customers on required information for claim submissions to progress applications.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Processed and recorded new policies and claims.
- Assessed customer needs and recommended suitable insurance policies.
Education
Collin County Community College District
Plano, TXAmberton University
Garland, TXHigh School Diploma -
The Colony High School
The Colony, TX05.1995
Skills
- Interviewing Insureds, Claimants, Witnesses, and other Third-Parties
- Case and Claims Management
- Detailed Action Planning and Report Writing
- Background Checks and Evidence Gathering and Analysis
- Ability to complete projects on time with minimal supervision
- Researching and Records Management
- Damage and Injury Assessment
- Insurance Regulations Knowledge
- Proficient in Microsoft Office
- Texas Licensed Adjuster - All Lines Exempt from Continuing Education since licensed for 20 consecutive years without lapsing
- Usage and Understanding of investigative tools such as ISO, TLO, Lexis Nexis, DRN-Digital Recognition Network, Auto Data Direct, NICB, Carfax, as well as utilizing Social Media sites
Timeline
SIU Investigator
GEICO
05.2017 - 10.2023
Bodily Injury Claims Adjuster
GEICO
10.2014 - 05.2017
Auto Damage Adjuster
GEICO
11.2011 - 10.2014
Customer Service and Maintenance
Camp Bow Wow Kennels
09.2006 - Current
Claims Adjuster
GEICO
06.2004 - 11.2011
Insurance Customer Service Representative
GEICO
04.2002 - 06.2004
Collin County Community College District
Amberton University
High School Diploma -
The Colony High School
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