Nathan Pope
Port Hadlock,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
Sequim, WA
04.2014 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
General Contractor
Self-employed
Port Hadlock, WA
09.2009 - 03.2014
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Hired and oversaw subcontractors to meet project needs.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Assessed [Type] project plans, spoke with clients or designers and visited job site to better understand project scope and client desires.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Maximized cost savings by assessing subcontractor bids before completing contract agreements.
- Reviewed contractor invoices, approving payments on acceptable work.
Framing Foreman
Millennium One Homes
Port Townsend, WA
01.2001 - 03.2009
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
White Swan High School
White Swan, WA06.1999
Skills
- IBM SPSS Statistics
- Management Team-Building
- Store Opening and Closing
- POS Systems
- Business Leadership
- Microsoft Excel
- Sales Activities
- Sales Tracking
- Assignment Delegation
- Shift Scheduling
- Hiring and Training
Timeline
Assistant Store Manager
The Home Depot Inc
04.2014 - Current
General Contractor
Self-employed
09.2009 - 03.2014
Framing Foreman
Millennium One Homes
01.2001 - 03.2009
High School Diploma -
White Swan High School
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