Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Punte

Sparks,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Server

Eleven Courses
10.2023 - Current
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Helped set up of banquet food stations and coordinated service to multiple dining areas.
  • Set up tables and chairs for events.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
  • Maintained flexible work schedule to meet event needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.

Busser/Food Runner

The Valley Inn
05.2023 - 10.2023
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Established rapport with customers by providing friendly and attentive service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Assisted wait staff with timely food delivery and guest requests.
  • Refilled drinks and provided extra napkins and silverware.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Restocked the bars at the end of the night

Front Desk Associate

Onelifefitness
06.2022 - 02.2023
  • Reported facility and bathroom maintenance problems to appropriate personnel.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Made sales from existing members by upgrading their memberships after informing them about the benefits.
  • Set up personal training sessions through the computer, as well as other types of appointments for members.
  • Helped members with any issues involving their credit card on file, as well as taking payment for merchandise and drinks.
  • Helped members set up their account information on the mobile app.
  • Checked members into the gym

Education

No Degree - Criminal Justice

Towson University
Baltimore, MD
05.2027

High School Diploma -

Hereford Highschool
Parkton, MD
05.2023

Skills

  • Sales expertise
  • Item promotion
  • Cleaning and sanitizing
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Professional Appearance
  • High Energy and Stamina
  • Guest Engagement
  • Exceptional customer service
  • Team Player
  • Strong Work Ethic
  • Reliable and Responsible

Timeline

Server

Eleven Courses
10.2023 - Current

Busser/Food Runner

The Valley Inn
05.2023 - 10.2023

Front Desk Associate

Onelifefitness
06.2022 - 02.2023

No Degree - Criminal Justice

Towson University

High School Diploma -

Hereford Highschool

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Nathan Punte