Nathan Rahn
Fargo,ND
Summary
High-performing Operations manager with a decade of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dynamic Heavy Operations Manager with expertise in multi-unit operations, transportation logistics management, and staff training. Demonstrated expertise in elevating operational efficiency and customer satisfaction through targeted training initiatives and strategic process enhancements.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Jim's Towing of Fargo
West Fargo, North Dakota
11.2021 - Current
- Overseeing daily operations of towing and transportation services and logistics management.
- Developing training programs for new employees on safety and customer service.
- Maintaining compliance with DOT regulations and safety standards consistently.
- Created schedules and monitored payroll to remain within budget.
- Executed employee discipline through verbal and written warnings.
- Cultivated sustaining relationships with customers.
Heavy Operations Manager
Aggressive Towing & Recovery
Moorhead, MN
09.2016 - 11.2021
- Operated the 50 ton rotator as well as the smaller wreckers and recovery machinery.
- Operated the RGN and Landoll trailer to transport equipment and the various types of equipment being moved.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and lower operating costs.
- Developed and implemented comprehensive preventive maintenance program that improved operational up-time greatly.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Infantryman
U.S. Army
05.2012 - 09.2016
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Spearheaded three fire teams during live fire battle drills, close combat training and MOUT exercises at various locations.
- Led training on weapons systems for Infantryman, Armor crewman, and Combat Engineers
- Coordinated operations with armor, artillery and air support units.
Education
Bachelor of Science - Computer Science
University Of North Dakota
Grand Forks, ND12.2016
Skills
- Operations management
- Incidents management
- Multi-unit operations management
- Conflict mediation and resolution
- Microsoft Office expertise
- Problem solving
- Effective communication
Certification
Heavy Recovery Operations, Miller Industries - 2020
Timeline
General Manager
Jim's Towing of Fargo
11.2021 - Current
Heavy Operations Manager
Aggressive Towing & Recovery
09.2016 - 11.2021
Infantryman
U.S. Army
05.2012 - 09.2016
Bachelor of Science - Computer Science
University Of North Dakota