Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Barista

Nathan Romm

Cockeysville,Maryland

Summary

Reliable Shift Leader with 3 years in the food and retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
07.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Barista

Starbucks
10.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Skills

  • Employee Training
  • Workplace Safety
  • Customer-Oriented
  • Staff Motivation
  • Inventory Management
  • Cash Handling
  • Staff Supervision
  • Problem-Solving
  • Decision-making capabilities
  • Complaint resolution
  • Food Safety Standards

Certification

Food Safety Manager (NRFP)

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting beverages and experimenting with new ideas to create a beverage

Timeline

Shift Supervisor

Starbucks
07.2022 - Current

Barista

Starbucks
10.2021 - Current

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Nathan Romm