Nathan Schuman
Republic,MO
Summary
Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Over 9 years of success supporting client financial goals through asking open ended questions, being an intuitive listener, and showing empathy. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Very proficient memory when remembering customers names and faces, to make them feel welcomed! Leader among team members, with guidance and assistance.
Overview
13
13
years of professional experience
Work History
Sr. Relationship Banker
U.S. Bank
Republic, Missouri
09.2026 - Current
- Provided team support on banking procedures, policy requirements, and client service expectations.
- Provide exceptional customer service by proactively identifying client needs, resolving concerns promptly, and enhancing overall customer experience.
- Serve as trusted resource for team members by delivering clear guidance on banking operations, policies and customer service practices.
- Assist with daily branch operations that include branch controls, operational announcements and compliance.
- Deepen client relationships with proactive outreach, customer follow ups, active listening, honest communication, and by setting proper expectations.
- Support team member success through mentorship, coaching, and training initiatives that strengthen performance, build confidence, and drive business results.
Client Relationship Consultant
U.S. Bank
Republic, MO
03.2017 - 09.2026
- Created customized financial plans tailored to each client's unique situation.
- Maintained accurate records of customer transactions using a variety of software programs.
- Explained complex financial concepts in simple terms to customers.
- Implemented new products, services, processes or systems as needed to improve customer service levels.
- Developed strong relationships with customers by understanding their individual needs and goals.
- Responded promptly to customer inquiries regarding account information or other matters related to their finances.
- Worked closely with other departments within the organization to ensure smooth operations.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Collaborated closely with internal departments such as operations and compliance teams during audits and reviews.
Store Associate
Kum & Go
Republic, MO
03.2016 - 01.2017
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Demonstrated excellent customer service skills at all times.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Fleet Supervisor
Hertz Car Rental
Springfield, MO
09.2013 - 01.2016
- Maintained accurate records relating to vehicle registrations, licenses, insurance coverage.
- Developed policies and procedures to ensure safe operation of the fleet.
- Managed fleet inventory, including ordering parts and supplies as needed.
- Performed regular inspections of vehicles to ensure optimal performance and safety standards are met.
- Investigated incidents involving damage or loss due to improper operation of vehicles.
- Provided guidance, support, and direction to staff members responsible for operating the fleet.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Education
High School Diploma -
Republic High School
Republic, MO05.2012
Skills
- Banking Industry Regulations Knowledge
- Client Retention
- Financial Software Proficiency
- Customer Engagement
- Customer Correspondence
- Financial Product Knowledge
- Account Management
- Relationship Building
- Problem-Solving Abilities
- Customer Service/ CEM
- Cross-Selling Techniques
- Team supervision
- Consultative communication
- Business acumen and Decision-making
Accomplishments
- Bronze Shield award for demonstrating outstanding customer service
- Completion of Rising Stars 2022 program
- Mentorship assisting in success of peers
- Million Dollar Lending Club 2021 & 2022
- Top Performer 2022
- Top Performer 2024, Quarter 3 and Quarter 4
- Top Performer 2025, Quarter 2, Quarter 3 and Quarter 4
Timeline
Sr. Relationship Banker
U.S. Bank
09.2026 - Current
Client Relationship Consultant
U.S. Bank
03.2017 - 09.2026
Store Associate
Kum & Go
03.2016 - 01.2017
Fleet Supervisor
Hertz Car Rental
09.2013 - 01.2016
High School Diploma -
Republic High School