Nathan Shepherd

I brought the department up so much with building such a great team we won Service Dept of the year 3 years in a row

Implemented processes that lead to a very successful dealership that once was going negative every single month

Trained staff up in both departments that had little to no experience in the industry and helped earn their way to the top of their position

Met with customers to offer our services or find out why they were using us to correct the issues and bring that work back to the store

Managed all the technicians and helped with difficult repairs as to lead them in the right direction as their shop foreman as well

Ordered parts in bulk then distributed them to other dealerships so we could all get the price breaks to maximize profits

Managed the incoming inventory as well as continuously processing returns to reduce obsolescence to keep faster moving parts on the shelf

Overall I am in charge of the performance of the entire store so I made all the deals I could to sell more parts and service and have the financials to show the improvement during my time as a manager

I was in charge of the hiring process of all of the drivers and technicians

I sold our services to our customers and helped any needs that they might arise

I installed tracking devices on the semi's that monitored poor driving habits that eventually led to our annual repair cost to be cut in half

I was in charge of our inventory and would keep the commonly used parts in stock so the downtime was minimized any way possible

I moved my way up from a tier 1 technician to a master tech and eventually a shop foreman

I ran the wrecker for them any time they needed me to

As foreman I sold the techs labor to the customers and would explain the repair process and why we were doing it

I was in charge of repairing all of the trucks and trailers

I put all the trucks on a preventative maintenance program to prevent break downs any time I could

I was also in charge of our inventory

I helped the more experienced technicians

I fixed trucks and trailers